Business Systems Support Specialist

About the position

The Business Systems Support Specialist position at the City of Chandler's Community Services Department, Library Division, focuses on providing front-line support for hardware and software issues related to department-specific systems. The role emphasizes customer service, teamwork, and collaboration, ensuring that staff can effectively utilize technology to serve the community.

Responsibilities

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  Provide front-line support to department/division staff.
  
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  Resolve hardware and software related issues on department or division specific systems.
  
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  Maintain and troubleshoot computers, laptops, peripherals, and other related equipment.
  

Requirements

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  High School Diploma or GED with some college level coursework or technical training in a computer technology area.
  
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  3 years of experience with systems and software support, and/or service desk experience with a variety of operating systems, software, hardware, applications, peripherals and problem resolution.
  
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  Valid Driver's License with acceptable driving record.
  

Nice-to-haves

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  Strong problem-solving and communication skills.
  
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  Proficient in computer operating systems, software applications, mobile devices, and peripherals.
  
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  Experience in system administration and user management.
  
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  Familiar with O365 applications, including Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint, etc.
  
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  Experience with PowerShell scripting for automation and task management.
  

Benefits

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  Up to 8 hours paid time off annually to volunteer in the community.
  
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  3 medical plans to choose from along with dental and vision coverage.
  
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  Accrue 130 hours paid vacation in your first year, eligible for use immediately following accrual.
  
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  Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual.
  
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  12 paid holidays per year, plus Winter Break at the end of the year.
  
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  100% city contribution match to Arizona State Retirement System.
  
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  City contributions of 1% gross wages per pay period to deferred compensation.
  
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  Robust Employee Wellness program with $350 incentive.
  
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  Professional development opportunities.
  
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  Tuition reimbursement up to $5,250 annually, $3,200 for part time employees.
  
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  Free Tumbleweed Recreation Center membership.
  
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  Flexible schedule/remote work options (when available).
  

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