Manager, Infrastructure and Implementation Services

Job title: Manager, Infrastructure and Implementation Services in USA at Alternate Solutions Health Network

Company: Alternate Solutions Health Network

Job description: Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.The Manager, Infrastructure and Implementation Services ensures integrity of our Server, Desktop, Mobile, Cloud, Telephony, Telecom, Network, Data Center and IT Service Management Infrastructure to optimize business and clinical workflows. The Manager partners with Compliance and InfoSec teams to ensure privacy and security of ASHN data assets and protected information. This position uses IT Project Management to assist with new partnership implementations, to execute our Infrastructure strategy, and to support clinician/facility needs. The Manager will be responsible for complete oversight of the planning, procurement, installation, configuration, deployment, and support of IT related needs for establishing a new Joint Venture (JV) agency site(s). The Manager will partner with the Senior Implementation & Project Manager and the IT Department with the coordination of resources, equipment, meetings, and information for Implementation to complete the project on time and within budget. The Manager also oversees the IT Infrastructure build and New Hire Orientation activities during these implementations.KEY RESPONSIBILITIES:Be a People ManagerManager the IT infrastructure team design, mentoring, and retention of teammatesEstablish and maintain relationships with senior leaders, agencies, partners, and infrastructure project stakeholdersConsistently demonstrate ASHN core values; professionally represent the organizationDeliver on IT Infrastructure responsibilitiesManage IT infrastructure in cloud, on-premise, and co-location environmentsImplement new facilities in states remote to the home officeEnsure system availability with validated Disaster Recover and Business Continuity plansDeliver successful infrastructure projects with effective risk and change managementManage SystemsMicrosoft 365: Exchange Online, SharePoint Online, Teams, EntraID, and IntuneAmazon Web Services: advanced VPC networking, EC2 management, Lambda functionsServiceNowManage new JV implementationsOversee IT Implementation tasks on location and remotely during Joint Venture (JV) ImplementationsPartner with the Senior Implementation Project Manager: Collaborate closely with the Senior Project Manager assisting in various new JV implementation tasks as requiredTransition project from implementation into the IT run model for ongoing supportLiaison between Project Management and key business and operations project stakeholdersSupport the training team during implementations and new hire orientation on-site Partner with InfoSec and Compliance to support data securityMaintain policies and programs supporting progressive, efficient, and cost-effective telecommunication servicesMaintain proper technology, physical, and administrative security protocols to prevent data loss and HIPAA violationsManage Infrastructure financial performanceExecute on long-range and short-range budgetsManage high volume, high value IT assetsLead research, purchasing, and implementation of new capabilities to support the businessSupport the negotiation and contracts administration to meet operating performanceMANAGEMENT RESPONSIBILITIES:PlanningProject the number, type, and use of Infrastructure personnel for current/future needsTeamInterview, hire, train, manage, and terminate department personnel as requiredSet consistent, clear performance expectationsConsistently coach teammates, complete quarterly and yearly evaluationsFoster a culture aligned with ASHN’s Mission and Core ValuesPerformanceManage day-to-day activities of the departmentManage timecards and the department budgetResolve teammate issues/concernsQUALIFICATIONS:At least 10 years of demonstrated relevant Infrastructure technical experienceAt least 4 years of leadership experience managing the IT Infrastructure function and leading technology teams/SMEs, preferably in a healthcare environmentAt least 5 years of experience leading IT Infrastructure in a hybrid cloud environment and a successful track record of leading multi-cloud implementations with Azure and AWSHands-on leader who “rolls-up” their sleeves to resolve server, network or other technical issuesExperience with at-least one scripting language Python, JavaScript, YAML is requiredDemonstrated Project Management, IT Service Management and Data/Process analysis skillsEDUCATION AND CREDENTIALS:Bachelor’s degree in MIS, Computer Science, or Computer Engineering#INDASHN3We’ll help you put your passion for patient care to work. Apply today!This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.We are an Equal Opportunity Employer.

Expected salary:

Location: USA

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