Sr. Site Reliability and DevOps Engineer

Job title: Sr. Site Reliability and DevOps Engineer in USA at Bloom

Company: Bloom

Job description: Job Description:Sr. Site Reliability and DevOps EngineerBloom, the insurance industry’s trusted growth partner, is looking for a talented and motivated SRE& DevOps Engineer, with broad experience in cloud platform automation, scalability, and reliability.Ideal candidates will have experience working in a health system, hospital, care management, or payer environment where HIPAA, HITRUST, and security drive the daily focus and goals. With this experience, this role provides an opportunity to design solutions across the company.In this role, you will help drive the transformation to cloud-native technologies while improving the performance and reliability of our technology services. You will be responsible for leveraging automation and the most advanced cloud technologies to prevent problems, seek out potential failure points, and increase the scalability of our platforms. This role requires someone that is eager to make change but respects the need to learn before acting. This role will work in concert with engineering, QA, product, and IT Operations to create a balanced approach with appropriate KPIs and accountability to drive high performance.We are looking for an exceptional individual who can:

• Modernize and streamline TechOps processes to maximize the value and security of our cloud infrastructure spend.
• Effectively engage and manage external vendors to provide services needed to ensure data security, network security, and streamlined service delivery.
• Leverage SRE practices to optimize the delivery and launch readiness of all software we package and deliver, including the development and implementation of SRE policies, standards, and best practices.
• Define policies, standards, and runbooks for building and deploying reliable applications and API interfaces that are highly available and resilient.
• Drive the adoption of a DevSecOps culture, fostering collaboration between development and operations teams.
• Design and implement solutions for system monitoring, logging, alerting, and incident response.
• Collaborate with product development teams to ensure reliability and scalability are considered at the design phase.
• Work closely with the security team to ensure compliance with industry standards and regulatory requirements.
• Design and deploy active monitoring, alerting, and incident management controls to ensure uptime, performance, and security of our environments.
• Achieve our reliability and scalability goals by delivering innovative solutions through active budget management and vendor management.
• Deliver business objectives by developing & implementing against the strategic technology roadmap.
• Collaborate with technology leaders across the company to publish our roadmap and achieve enterprise architecture objectives and align those objectives with client-facing success measures.
• Deploy highly secure solutions and monitoring to ensure data security and data privacy required by the healthcare industry.
• Actively participate in a culture of collaboration based on diversity, inclusion, and trust which allows everyone to participate and growth together.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree in computer science or a related field or four (4) years of experience in lieu of degree, required.
• 5+ years of experience in architecture, security, site reliability engineering, DevOps, or related fields, required.
• Proficiency in system design and architecture, particularly in a cloud environment.
• Robust knowledge of automation and orchestration systems like Kubernetes, Terraform, and Ansible.
• Demonstrated experience in incident management and post-mortem analysis.
• Commitment to high availability, fault tolerance, security, and reliability in all aspects of work.
• Experience driving solution design and implementation while embracing infrastructure-asa-code to improve reliability in every component
• Knowledge of compliance and security best practices in a healthcare setting.
• Working understanding of cloud platforms (AWS, Azure) and container orchestration technologies (Kubernetes) to optimize cost and performance tradeoffs.
• Proficiency in scripting and automation using Python or shell scripts
• Familiarity with monitoring and logging tools such as Prometheus or Grafana.
• Effective communication skills, with the ability to convey complex technical concepts to diverse audiences.

Required Skills and Abilities:

• Demonstrated leadership style which fosters accountability, transparent communication and innovation with a customer-first mindset.
• Strong problem-solving abilities and attention to detail, with the capability to diagnose and resolve complex data engineering issues, including performance bottlenecks and data quality challenges, across a hybrid cloud infrastructure.
• Demonstrated high level of emotional intelligence and successful collaboration with technical and non-technical audiences.
• Demonstrated ability to thrive working independently or as part of a team with strong software and network troubleshooting skills.
• Willingness to research, learn, mentor team members, and actively read to stay current with technological advances.
• Solid experience leveraging the components of ITIL, including configuration management, change management, and problem management.
• Strong analytical and strategic thinking abilities, capable of driving alignment between incident and problem management processes and organizational goals.
• Experience across a variety of operating systems and cloud-first technologies leveraging IAM and role-based access at every level.
• Experience with Continuous Integration (CI) systems like Azure DevOps (ADO) or Amazon Web Services (AWS) is required.
• Knowledge of CaaS, UcaaS, or VOIP solutions in an ACD/call center environment is a plus, especially SIP traffic, call flow design, call recording management, and IVR.

What We OfferBloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture offers from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongs here.Core Values: * Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference.

• Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team.
• Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s right for partners, customers, and colleagues.
• Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development.
• Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.

About BloomBloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.Requirements:Avoid Recruitment FraudBloom corresponds with candidates via several communication channels including our secure online application portal. We may also correspond with candidates using email, phone call, or text message. We interview all candidates via phone and/or Microsoft Teams. At least one interview will always precede an offer of employment. We do not send offers of employment to candidates without prior communication.Bloom does not request confidential banking information, such as checking or savings account numbers and routing numbers, prior to an offer of employment. We will never contact a candidate or potential candidate via email, text message, social media message, Venmo, or another digital payment service to send or request money. In addition, Bloom does not ask for personal-banking access credentials, such as usernames, PIN numbers, or passwords.We urge all candidates to avoid recruitment fraud by ensuring any and all information you provide to our company is supplied via our secure online application portal. If you are unsure whether or not you are operating on our secure platform or uncertain as to whether or not a communication you've received has come from Bloom, please reach out to .

Expected salary:

Location: USA

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