Help Desk Technician - Hiring Immediately 825080

Job title: Help Desk Technician - Hiring Immediately 825080 in Birch Island, ME at Bonney Staffing

Company: Bonney Staffing

Job description: Job Title: Help Desk Technician – Urgently Hiring

Pay: $40K - $43K DOE

Hours: Full-time, In-office

Start Date: ASAPWe are seeking a Help Desk Technician for a full-time, in-office position for our client, a leading provider of Managed IT Services located in Brunswick, Maine. The Help Desk Technician will play a vital, front-line role in delivering technical support to end users across various clients. The Help Desk Technician ensures timely problem resolution, clear communication, and effective documentation. This is a customer-facing position in a fast-paced IT support environment, located in Brunswick, Maine.As a Help Desk Technician, you will be responsible for:Providing front-line technical support to end users on system and application issuesIdentifying, researching, troubleshooting, and resolving software and hardware problemsCoordinating with engineering teams, client IT staff, and third-party vendorsUpdating and maintaining accurate documentation in the Client Documentation databaseAssisting with client training on new software and technologiesEscalating unresolved technical issues as appropriateAdhering to strict confidentiality standards regarding client data and systemsSupporting continuous team improvement efforts, including automation and process enhancementsManaging the organization and cleanliness of the IT lab/workshopThe ideal candidate for this role will have:Education: Associate degree or equivalent technical training in IT or related fieldExperience: Minimum 1–2 years in a Help Desk or technical support roleSpecific Skills: Proficiency in troubleshooting software/hardware/network issues, familiarity with remote support tools, and experience with documentation systemsPersonal Characteristics: Strong communication and customer service skills, problem-solving mindset, ability to work both independently and as part of a teamCertifications (Preferred): CompTIA A+, Network+, or equivalentPhysical Abilities: Ability to remain seated for extended periods, occasional lifting of computer equipmentBenefits:Enjoy affordable health and prescription coverage with no waiting periodMedical InsuranceCompany-provided Life, Short-term, and Long-term Disability Insurance401(k) with generous 100% match on the first 3%Paid Time Off (PTO), 7 holidays, and 2 optional holidays annuallyBusiness casual work attireParking providedA fun and dynamic company cultureReady to take the next step? Apply now for this Help Desk Technician role in Brunswick—or contact us to learn more!#BSCT

Expected salary: $20.6 per hour

Location: Birch Island, ME

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