Customer Support Specialist - Remote
Job title: Customer Support Specialist - Remote in Sacramento, CA at GL Worldwide
Company: GL Worldwide
Job description: Customer Support Specialist - RemoteDeliver exceptional service in life and health insurance. Be the go-to problem solver who helps customers thrive through smart solutions, fast responses, and expert advice. Advance your global career in insurance support while staying rooted at home. This opportunity allows you to make your mark in the wholesale industry, supporting customers worldwide through innovative tools and platforms—all without relocating. Be part of something impactful, future-focused, and growth-driven.Job DescriptionAs a Customer Service Associate, you’ll provide first-class assistance to clients, ensure smooth enrolling of clients and resolve concerns, and contribute to product improvements by collaborating closely with internal teams and customer feedback channels.Your Daily TasksAct as the primary contact for clients needing support with their policy.Assist clients through policy enrollment, ensuring smooth integration.Perform detailed analysis of client issues and collaborate with internal teams to develop and implement effective resolutions.Provide proactive recommendations and enhancements to boost client success and operational efficiency.Keep thorough records of client interactions, and resolutions to enhance the collective knowledge base for future recommendation.Collaborate with the product development team, channeling client feedback to influence future product features and functionalities tailored to client needs. Exciting Perks Await!Commission-based with unlimited incentivesAll-expensed travel incentivesUnlimited upskilling Work from Home ArrangementFixed weekends offPowered by JazzHR
Expected salary:
Location: Sacramento, CA
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