Call Center Representative - Remote

Job Title: Call Center Representative - Remote Reports to: Call Center Manager Employment Classification: Non-exempt, Hourly Position Summary The Call Center/Patient Access Coordinator is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values. Summary of Duties and Responsibilities: • Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients • Enter patient demographics, insurance, and referral information into EMR • Cancel and reschedule appointments, as assigned • Work as directed/as needed • Maintain and follow HIPAA policies and procedures • Other relevant duties as assigned by the Manager/Director Apply Job!