1540845BR :: IVR Consultant ( Genesys)

JOB SUMMARY The Senior Software Engineer will help build the Next Gen Applications Suite. Along with writing effective code, the position will be responsible for designing, building, delivering and maintaining a highly scalable set of products and applications. The incumbent will use industry best practices and work collaboratively with cross-functional team of product managers, UX designers, Clienthitects, principal engineers, software engineers, test automation team and DevOPS engineers ESSENTIAL DUTIES • Performs as a key contributor to an engineering team that builds and supports exceptional products that provide innovative solutions to challenging business use cases, existing system and operational problems • Participates in Clienthitectural design, system analysis, and programming activities on application software; this may often require independent reseClienth and study • Develops high-quality and production-ready software by using best-practice data structures, algorithms, design patterns, and frameworks that are maintainable, scalable, responsive, and secure • Writes highest quality code with utmost attention to scalability, security and performance and with an end-to-end mindset from conception to delivery and production support, owning specifications, quality, release deployments and monitoring of production health. • Produces complete, simple, and readable technical documentation for everything developed and maintains a team culture of documenting everything • Tests and ensures quality of all code that developed in line with principles of test-driven development and continuous delivery, utilizing test automation frameworks wherever possible • Participates in code-reviews, provides technical guidance and mentors software engineers • Collaborates closely with Engineering leadership, Product Managers, Designers, Test Automation and other teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results. • Instruments infrastructure and application performance monitoring, capacity management, alerting, tools instrumentation and metrics (KPI) management • Performs impact assessment of product (hardware, software) upgrades • Assists in planning, coordinating, and executing engineering projects • Supports and collaborates with other Engineers through evaluation, design analysis, and development phases • Maintains knowledge, ensures competency and compliance with policies and procedures, in order to be the technical expert while collaborating with cross-functional teams • This list is not all-inclusive and you are expected to perform other duties as requested or assigned QUALIFICATIONS Minimum Education and Experience " 5+ w/bachelor s degree " BS in computer science or equivalent technical field or equivalent work experience. " MS is a plus. Knowledge, Skills, and Abilities • Expertise in IVR Technology and VUIs (Call Flows) required • Expertise in Genesys Cloud CX required • Hands on experience with Genesys Clienthitect IVR application development using data inputs, data actions and Genesys Cloud APIs required • Natural Language experience required • Experience in Genesys Cloud Chatbot, Chat and SMS development preferred • Microservices development experience preferably in Clienture cloud required • Telephony and Contact Center operations and technologies knowledge preferred • Database interaction technologies such as Hibernate, JDBC and/or SQL knowledge required. • Git/GitHub or any other distributed version control systems knowledge required • Jenkins, CloudBees and/or CI/CD systems working experience required • AGILE, JIRA, and Confluence experience preferred • Skill to work comfortably and effectively with people on all different levels of organization and across all functional areas required • Strong interpersonal and communication skills, strong organizational skills, resourcefulness, attention to detail and drive for excellence • Troubleshoot issues based upon customer experience, perform a root cause analysis, recommend corrective actions and lead resolution efforts Remote About the Company: Resource Logistics, Inc. Apply Job!