**Experienced Customer Success Consultant – Remote Opportunity at blithequark**
Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Success Consultant, working remotely from the United States.
At blithequark, we're committed to empowering businesses of all sizes with innovative solutions that meet their unique needs. Our world-class sales and sales support teams work closely with customers to understand their challenges and provide tailored products and services that drive success. As a Customer Success Consultant, you'll play a critical role in ensuring our customers receive the best possible experience, enabling our Account Managers and Executives to focus on high-value selling activities.
**What You'll Be Doing**
As a Customer Success Consultant at blithequark, your primary responsibilities will include:
* Resolving customer inquiries related to service/non-selling issues, ensuring successful resolution and a positive customer experience, allowing Account Managers and Executives to focus on selling.
* Onboarding customers in partnership with Account Managers to ensure a seamless onboarding process for commercial contract accounts and new program implementations.
* Determining the root cause of issues, including delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries.
* Assisting in facilitating installations, relevant communications with updates to customers and Account Managers/Executives.
* Recording and reporting on issues resolved, responsible for tracking all activity handled in Salesforce for each account and submitting reports to your manager.
* Educating end-users to leverage self-service options and/or customer service when feasible.
* Implementing or facilitating improvements to procedures, services, or products, as well as developing new ideas, methods, techniques, services, and products.
**What You Bring to the Table**
To succeed in this role, you'll need to possess:
* The ability to interface with customers at Manager, Director, or VP levels, demonstrating strong business acumen.
* The capacity to manage a demanding and unpredictable workload with efficiency and poise, resolving issues, attempting to remedy uncontrollable issues, and running a full-circle solution for internal and external customers.
* Strong knowledge of Business Essentials, including facility and breakroom, technology products, business furniture, print and promotional products.
* The ability to function independently with minimal daily supervision.
**What's Needed – Basic Qualifications**
To be considered for this role, you'll need to meet the following basic qualifications:
* High School Diploma or GED.
* 2+ years of business experience.
* 6+ months of experience using Microsoft Office.
**What's Needed – Preferred Qualifications**
While not required, a Bachelor's degree is preferred.
**What We Offer**
At blithequark, we're committed to creating an inclusive culture that values diversity, equity, and inclusion. As a Customer Success Consultant, you'll enjoy:
* An inclusive culture with associate-led Business Resource Groups.
* Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
* Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
**About Us**
blithequark is an Equal Opportunity Employer who values the diversity of our people, products, and services. We're dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed.
If you're a motivated, customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team at blithequark and help us deliver exceptional customer experiences that drive business success.
**How to Apply**
To apply for this role, please submit your application through our website. We can't wait to hear from you!
Key Responsibilities
- Resolve customer inquiries related to service/non-selling issues to ensure successful resolution and good customer experience enabling AM/AE to spend more time on selling.
- On-board customers in partnership with AM to ensure a smooth onboarding process for our commercial contract accounts and new program implementations.
- Determine root cause of issues including, but not limited to, delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries.
- Assist in facilitating installations, relevant communications with updates to customer and account manager/executive.
- Record and report on issues resolved—responsible for tracking all activity handled in Salesforce for each account and submitting reports to their manager.
- Educate end users to leverage self-service options and/or customer service when feasible.
- Implement or facilitate improvements to procedures, services, or products, as well as development of new ideas, methods, techniques, services, and products.
Essential Qualifications
- Ability to interface at customer’s Manager, Director, or VP levels Strong business acumen.
- Ability to manage a demanding and unpredictable workload with efficiency and poise to resolve issues, attempt to remedy uncontrollable issues and run a full circle solution for internal and external customers.
- Strong knowledge of Business Essentials including facility and breakroom, technology products, business furniture, print and promotional products.
- Ability to function independently with minimal daily supervision.
What We Offer
- Inclusive culture with associate-led Business Resource Groups.
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
About Us
blithequark is an Equal Opportunity Employer who values the diversity of our people, products, and services. We're dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed.
Apply for this job