Bilingual Customer Service Representative - Remote Position with blithequark

Join blithequark's Dynamic Team as a Customer Call Center Representative

Are you a customer service professional looking for a new challenge? Do you have excellent communication skills and a passion for delivering exceptional customer experiences? blithequark is seeking a highly motivated and experienced Customer Call Center Representative to join our team in a remote position.

About blithequark and the Industry

blithequark is a leading provider of comprehensive waste management environmental solutions in North America. With a strong commitment to putting people first and achieving success with integrity, blithequark offers a range of services, including collection, recycling, and disposal, to millions of residential, commercial, industrial, and municipal customers across the U.S. and Canada. As a pioneer in the industry, blithequark is dedicated to providing innovative infrastructure and capabilities in recycling, organics, and renewable energy, helping customers achieve their sustainability goals.

Job Summary

As a Customer Call Center Representative at blithequark, you will be the primary point of contact for customers via multiple channels, including phone, email, live chat, and self-service platforms. Your role will involve handling a high volume of customer inquiries, resolving issues, and providing exceptional customer service. You will be expected to be proficient in using various applications, knowledge bases, tools, and calculators to research and resolve customer queries. Additionally, you will be responsible for identifying sales opportunities, retaining at-risk customers, and meeting or exceeding service and operational standards.

Key Responsibilities

• Handle customer service inquiries and transactions independently and proficiently via multiple channels
• Demonstrate active listening skills and confirm understanding of customer needs, issues, and requests
• Use authorized systems to gather information, provide information, and update customer records
• Provide standard information and education regarding service options, charges, billing, and contracts
• Resolve customer issues efficiently and effectively, escalating complex issues when necessary
• Identify opportunities to cross-sell additional products and services
• Establish customer accounts by negotiating and documenting service type, pricing, billing, and other required information
• Support other service lines when required
• Attempt to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives
• Meet or exceed service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or G.E.D (accredited)
• At least one year of previous customer service experience
• Excellent verbal, written, and analytical skills
• Proficiency in MS Office and typing skills
• Professional phone etiquette and ability to multitask
• Ability to react well under pressure and treat others with respect
• Strong problem-solving skills and ability to prioritize and plan work activities

Preferred Qualifications

• Bilingual in Spanish (a plus)
• Previous experience in a call center environment
• Familiarity with waste management or environmental services industry

What We Offer

At blithequark, we offer a competitive total compensation package, including:

• Medical, Dental, Vision, Life Insurance, and Short-Term Disability
• Stock Purchase Plan and Company match on 401K
• Paid Vacation, Holidays, and Personal Days

Our employees also enjoy a dynamic work environment with opportunities for career growth and development. As a remote worker, you will have the flexibility to work from home while still being part of a collaborative and engaged team.

Work Environment and Company Culture

At blithequark, we pride ourselves on being a people-first organization that is committed to your growth and well-being. Our company culture is built on the values of integrity, sustainability, and community involvement. As a Customer Call Center Representative, you will be part of a team that is dedicated to delivering exceptional customer experiences and driving business success.

Training and Support

blithequark provides comprehensive training and support to ensure your success in this role. You will be required to attend a 7-week virtual training program, which will equip you with the knowledge and skills needed to excel as a Customer Call Center Representative.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Call Center Representative, you will have opportunities to advance to leadership roles or transition to other areas of the business. Our company culture encourages continuous learning and professional development, ensuring that you have the skills and expertise needed to succeed in your career.

Compensation and Benefits

The expected salary range for this position is $15.00 - $20.00 per hour. The specific salary offered to a candidate may be influenced by a variety of factors, including relevant experience, education, training, certifications, qualifications, and work location.

Why Join blithequark?

If you are a motivated and experienced customer service professional looking for a new challenge, blithequark is the perfect place to join. Our company culture is built on the values of integrity, sustainability, and community involvement, and we are committed to helping our employees grow and develop their careers. With a comprehensive training program, competitive compensation and benefits package, and opportunities for career advancement, blithequark is the ideal place to build a successful and fulfilling career.

If you are ready to take your customer service career to the next level, apply now to join blithequark's dynamic team as a Customer Call Center Representative.