Experienced Full Stack Live Chat Support Specialist - Remote Customer Service Representative with Flexible Hours and Competitive Pay at Blithequark

Join the Blithequark Team as a Live Chat Support Specialist and Enjoy a Rewarding Remote Career

Blithequark, a leading provider of online chat support solutions for ecommerce stores, is seeking a highly skilled and motivated Live Chat Support Specialist to join our team. As a remote customer service representative, you will play a crucial role in delivering exceptional customer experiences, moderating online forum discussions, and ensuring compliance with our policies and guidelines. If you're looking for a flexible and rewarding career with a competitive pay rate, we encourage you to apply for this exciting opportunity.

About Blithequark and Our Industry

Blithequark operates in the ecommerce industry, providing cutting-edge chat support solutions to online stores. Our mission is to deliver exceptional customer experiences and help ecommerce businesses thrive in a competitive market. We're committed to building a diverse and inclusive team of talented professionals who share our passion for customer service and innovation.

Key Responsibilities

• Moderate Online Forum Discussions: Monitor and moderate online forum discussions to ensure compliance with Blithequark's policies and guidelines. Review new posts and comments, take appropriate action when necessary, and maintain a positive and productive community.
• Respond to Customer Inquiries: Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to ensure a positive user experience. Communicate clearly and effectively in writing, handling multiple inquiries simultaneously.
• Deliver Excellent Customer Service: Provide exceptional customer service, being friendly, helpful, and patient, even when dealing with difficult or frustrated users. De-escalate tense situations, find mutually beneficial solutions, and ensure that all users have a positive experience on the platform.
• Escalate Complex Issues: Escalate complex issues to senior moderators or management as needed, collaborating with the team to find the best solutions for complex issues.
• Maintain Professionalism and Positive Attitude: Maintain a professional demeanor and positive attitude at all times, remaining calm and focused when dealing with difficult or frustrated users, handling criticism and feedback gracefully, and adapting to changing situations and priorities.
• Collaborate with Team Members: Collaborate with team members to identify areas for improvement and suggest effective solutions, analyzing data and feedback to identify trends and opportunities for improvement.

Essential Qualifications

• Excellent Written Communication Skills: Possess exceptional written communication skills in English, with a strong attention to detail and the ability to write concisely and clearly.
• Independent and Team Work: Demonstrate the capability to work autonomously, taking ownership of responsibilities, while also being comfortable working collaboratively with team members.
• Strong Attention to Detail and Organizational Skills: Maintain accuracy and attention to detail while handling a high volume of inquiries and posts, possessing strong organizational skills to manage time effectively and meet tight deadlines.
• Familiarity with Online Forums and Social Media Platforms: Be familiar with online forums and social media platforms, comfortable navigating these platforms, and understanding their features and functions relevant to the role.
• Multitasking and Prioritization: Exhibit strong multitasking abilities, effectively prioritizing tasks to ensure timely responses to all inquiries.
• Problem-Solving Skills: Possess strong problem-solving skills, remaining composed and focused during challenging situations, and finding effective solutions that address the needs of all parties involved.
• Flexible Work Schedule: Be available to work flexible hours, including weekends and holidays, to ensure that all inquiries are addressed promptly and efficiently.

Preferred Qualifications

• Previous Moderation Experience: Previous experience as a moderator or in a similar role is preferred.
• Knowledge of Ecommerce Industry: Familiarity with the ecommerce industry and chat support solutions is an asset.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to the growth and development of our team members. As a Live Chat Support Specialist, you'll have opportunities to:

• Develop Your Skills: Enhance your customer service, communication, and problem-solving skills.
• Advance in Your Career: Progress to senior roles or specialize in a specific area of chat support.
• Collaborate with a Diverse Team: Work with a diverse team of professionals who share your passion for customer service and innovation.

Work Environment and Company Culture

At Blithequark, we pride ourselves on a supportive and collaborative work environment that values:

• Diversity and Inclusion: We celebrate diversity and promote inclusion in all aspects of our business.
• Flexibility and Autonomy: We offer flexible work arrangements and empower our team members to take ownership of their work.
• Continuous Learning: We provide opportunities for growth and development, supporting our team members in their career aspirations.

Compensation and Benefits

As a Live Chat Support Specialist at Blithequark, you can expect:

• Competitive Pay Rate: Earn $23-$35 per hour, depending on experience.
• Flexible Work Schedule: Enjoy a flexible work schedule that allows you to balance your work and personal life.
• Opportunities for Growth: Develop your skills and advance in your career with Blithequark.

How to Apply

If you're a motivated and customer-focused professional looking for a rewarding remote career, we encourage you to apply for this exciting opportunity. Please submit your resume, and we'll be in touch to discuss your application.

Join the Blithequark team and enjoy a fulfilling career in customer service, with the flexibility and autonomy to work from home. Apply now and take the first step towards a rewarding and challenging role!