Experienced Full-Time Customer Support Representative – Remote Work Opportunity in US with Comprehensive Benefits and Growth Potential at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences in a Dynamic Remote Work Environment

Blithequark is a pioneering online marketing services provider dedicated to empowering insurance agents across the United States through our innovative software-as-a-service platform. As a fast-growing, entrepreneurial organization, we thrive on creative problem-solving and collaborative teamwork. We're now seeking a highly skilled and customer-focused individual to join our team as a full-time Customer Support Representative. If you're passionate about delivering outstanding customer experiences and working in a flexible, remote environment, we want to hear from you!

About Blithequark and Our Industry

At Blithequark, we're revolutionizing the way insurance agents approach online marketing. Our cutting-edge platform and expert services help agents build their businesses, connect with customers, and drive growth. As a customer-centric organization, we're committed to providing exceptional support and guidance to our clients. Our team is built on a foundation of innovation, teamwork, and a passion for delivering outstanding results.

Job Summary

As a Customer Support Representative at Blithequark, you'll play a vital role in ensuring our customers achieve their business goals through our products and services. You'll work in a fully remote environment, providing top-notch support via multiple channels, including Zoom, phone, email, and online chat. If you're a self-motivated, organized individual with excellent communication skills and a passion for customer service, we encourage you to apply.

Key Responsibilities

• Onboarding and Support: Guide customers through our defined onboarding process, ensuring a smooth transition to our services and products.
• Product and Service Inquiries: Respond promptly to customer inquiries, providing detailed information about our offerings and services.
• Multi-Channel Support: Deliver exceptional customer support via Zoom, phone, email, and online chat, addressing customer concerns and resolving issues efficiently.
• Problem Resolution: Analyze customer issues, determine the root cause, and provide effective solutions, expediting corrections or adjustments as needed.
• Knowledge Base Management: Develop, update, and maintain our knowledge base and related customer support documents, ensuring accurate and accessible information for customers and team members.
• Collaboration and Escalation: Direct requests and unresolved issues to designated resources, ensuring customer needs are resolved promptly and efficiently.

Essential Qualifications and Abilities

• Interpersonal and Communication Skills: Excellent verbal, written, and listening skills, with a strong ability to build rapport with customers and colleagues.
• Technical Skills: Familiarity with basic internet technology and small business online marketing concepts.
• Insurance and Financial Services Knowledge: Knowledge of insurance and financial services is a plus, but not required.
• Problem-Solving and Analysis: Strong problem-solving and analytical skills, with the ability to think critically and resolve issues efficiently.
• Attention to Detail: High level of accuracy and attention to detail, ensuring error-free support and documentation.
• Customer Service Orientation: A customer-centric approach, with a passion for delivering exceptional support and experiences.
• Remote Work: Ability to thrive in a remote work environment, with strong self-motivation and organizational skills.

Preferred Qualifications

• Previous Customer Support Experience: Experience in customer support, preferably in a remote or online environment.
• Industry Knowledge: Familiarity with the insurance and financial services industry, including relevant products and services.

What We Offer

• Competitive Compensation: A comprehensive salary package, reflecting your skills and experience.
• Benefits and Perks: Generous health, dental, disability, and vision insurance, as well as a 401k plan.
• Flexible Work Environment: A fully remote work environment, with flexible hours and the ability to work from anywhere in the US.
• Inclusive Culture: An inclusive work environment that values diversity, equity, and inclusion.
• Career Growth Opportunities: Opportunities for professional growth and development, including training and mentorship programs.

Location and Work Requirements

This is a 100% remote job, and you must be based in one of the following US states:

• Washington
• California
• Utah
• Iowa
• New Jersey
• North Carolina
• Florida

As a full-time W2 position, you'll work Monday through Friday, 9 am - 5 pm Eastern Time. We're open to candidates from various US time zones, as long as you can meet the required work hours.

Why Join Blithequark?

At Blithequark, we're committed to building a dynamic team of customer-focused professionals who share our passion for delivering exceptional experiences. As a Customer Support Representative, you'll have the opportunity to:

• Make a meaningful impact on our customers' businesses and lives.
• Develop your skills and expertise in a supportive and collaborative environment.
• Work with a talented team of professionals who value innovation, teamwork, and customer satisfaction.
• Enjoy a flexible, remote work environment that prioritizes work-life balance.

How to Apply

If you're excited about joining our team and delivering exceptional customer experiences, we encourage you to apply. Please submit your application, including your resume and a cover letter, highlighting your relevant experience and qualifications. We can't wait to hear from you!