Senior Customer Service Escalation Expert

Join Canva's Specialist Operations Group as a Senior Customer Service Escalation Expert and be the face of a platform that's beloved and utilised by over 150 million people across the globe. As the High Sensitivity Support Service Escalation Expert, you will guide the growing team by handling critical issues and legal related concerns received via tickets or internal escalations.

Requirements

• 3-5 years of experience in customer service, with demonstrated success in relevant customer service experiences, especially on legal and government complaints escalation handling
• Mandarin Chinese as the first language, with fluent verbal and written communication skills in English
• Ability to assess, prioritize and take action on legal inquiries depending on the level of sensitivity
• Expertise in critical thinking and problem-solving, specifically to gauge and create decisions around answering or escalating concerns

Benefits

• Equity packages
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Originally posted on Himalayas