Live Chat Customer Care

GlideFast Consulting, a division of Apex Systems, is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. ServiceNow Elite Sales, Services and Technology Partner Authorized ServiceNow Training Partner. About The Role We are seeking a dedicated and personable Live Chat Customer Care representative to join our dynamic Customer Support team. As a crucial first point of contact for our customers, you will provide timely and professional support in English via live chat. This role requires excellent communication skills, a problem-solving mindset, and the ability to multitask efficiently in a fast-paced environment. Your dedication to delivering outstanding customer experiences will help foster brand loyalty and ensure customer satisfaction. What You'll Do • Provide real-time assistance to customers via live chat in a professional and friendly manner. • Quickly address and resolve customer inquiries, complaints, or issues, ensuring a positive customer experience. • Manage multiple chat conversations simultaneously while maintaining accuracy and attention to detail. • Collaborate with team members and other departments to escalate and resolve complex customer issues. • Document and update customer interactions and resolutions accurately in the company's database. • Stay up-to-date with company policies, products, and services to provide accurate and thorough information to customers. • Identify recurring issues and propose improvements to enhance customer satisfaction. Qualifications • Proficiency in English with excellent written communication skills. • Previous experience in customer support or a related field, preferably in live chat environments. • Ability to handle multiple customer interactions simultaneously without compromising quality. • Strong problem-solving skills and a proactive approach to challenges. • Tech-savviness and the ability to quickly learn and adapt to new software tools and systems. • A positive and empathetic attitude toward customers and team members. • Flexibility to work full-time and adhere to an hourly schedule that may include evenings, weekends, or holidays as needed. The pay range for this role is: 21.29 - 31.80 USD per hour(Remote (Spokane, Washington, US)) Apply tot his job Apply To this Job