Digital Customer Care Professional - Remote

About West Marine We don't just sell anchors and rigging. We sell a love of the water that lasts for generations. We don't just sell life jackets and flares. We sell peace of mind for your most precious cargo. We don't just have a passion for boating. We have a lifetime of experience that we can't wait to share with you. So when you shop at West Marine, it's not just for boating gear - it's for the pure pursuit of more water and less hassle. If you have a passion for being on the water and are looking to join a world-class organization, then West Marine is the place for you! West Marine is recognized as the premier multi-channel retailer of boating and fishing supplies with more than 230 stores located throughout 37 states and Puerto Rico. When you work at West Marine, you're part of a family; one that values spending quality time on the water, doing the things you love, and sharing that passion with our customers and community. Position Summary West Marine is seeking a Digital Customer Care Professional to service our Retail and Pro customers! The Digital Customer Care Professional is a proactive and results-driven individual. This role is essential to delivering outstanding customer service through digital communications channels such as text messaging and chat. The ideal candidate will have strong communication skills, a customer-first attitude, and a passion for helping people. West Marine is a Drug Free Workplace and an Equal Opportunity Employer. Primary Responsibilities: • Delivers exceptional customer service on every contact. • Strives to provide first contact resolution. • Effectively manages multiple contacts/conversations at once. • Meets/exceeds company standards for performance and quality. • Adds additional value for the customer by proactively recommending related items and appropriate West Marine benefits/services. • Attend 1:1 meetings with your manager/lead to address training/growth opportunities. • Participate in advanced training/educational programs. • Proactively maintain awareness of changes or updates to standard operating procedures, job aids, and other announcements that may impact your role. • Implement any coaching opportunities offered and seek continuous growth within your role. Education, Experience & Skills: Minimum education required/preferred, area of study: • Minimum High School or GED. • College Degree in Business or related field and/or U.S. Military Service preferred Minimum years of relevant experience preferred/required: • 2-3 years customer service experience • Proficient knowledge of marine products and/or the marine industry helpful Additional skills/knowledge required include: • Strong communication, organizational and customer service skills • Sense of urgency and ability to work in a fast-paced environment. • Computer literate, including Microsoft Office, Excel, Word • Ability to foster relationships with customers. • Ability to effectively communicate verbally and in writing • Strong reading comprehension skills • Typing skills of 40 words per minute minimum • Proficient in Salesforce Service or Sales Console. Apply tot his job Apply To this Job