Customer Service Rep Call Center (North Carolina Only Work From Home) - Monroe, NC

Job Summary: Customer Service Representative – OES, will support Decore-ative Specialties customer base in all ways from service to sales, by providing excellence through establishing relationships with all customers by processing orders, following through on any special requests and meeting the customer’s needs as they arise. Essential Functions: Customer Support via Faxes/Internet orders Follow all applicable standard work Follow 5S guidelines Places all types of fax or internet orders via the custom order entry system Processes credits as required Processes any specialty item action items for technical orders Processes all special pricing requests to the pricing team Knowledge, Skill and Experience: High School with 2+ years of experience in Customer Service/Sales or College Graduate Computer literate with a good understanding of Word, Excel, Powerpoint, Will obtain full understanding of all wood and Deco-form product lines: Doors, drawer fronts, glass doors, french lites Drawer boxes Moldings and accessory items Finishing all types Ready To Assemble (RTA) cabinet line - basic understanding Basic specialty items Will learn all system requirements for: Custom order entry CRM Email Shipping Anytime® Candidate must reside within 40 miles of our North Carolina Facility. 701 Industrial Dr Monroe, NC 28110 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Apply tot his job Apply To this Job