Dispatcher/Router Combo - Must live local

About the position Responsibilities • Dispatches drivers to calls as they are received, balancing cost and customer satisfaction. • Works with sites and the service department to optimize routes based on customer needs. • Determines daily driver staffing levels for responsiveness and productivity. • Assigns routes and service tickets to appropriate drivers throughout the day and for the next day. • Handles incoming calls and emails from customer service and sales departments regarding pick-up or delivery requests. • Initiates communication with customers while drivers are on-site to resolve issues. • Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. • Ensures same-day service on missed pick-ups by managing routing and tracking driver movement. Requirements • High School Diploma or G.E.D (accredited). • Six months of relevant work experience in a team setting with effective communication skills. • Ability to multi-task in a fast-paced work environment with excellent organizational skills. • Computer skills with the ability to handle multiple programs and systems. • Effective and professional communication via email, telephone, and 2-way devices. • Desire and ability to learn Waste Management proprietary software applications. Benefits • Medical, Dental, Vision, Life Insurance • Short Term Disability • Stock Purchase Plan • Company match on 401K • Paid Vacation • Paid Holidays • Personal Days Apply tot his job Apply To this Job