Customer Service Representative - Overnight (Remote)

We're seeking a compassionate and skilled Customer Service Representative to join our CVS Health Specialty Pharmacy team, working from the comfort of your own home in Illinois. As a key member of our Inbound Pharmacy Service team, you'll play a vital role in supporting patients who rely on life-sustaining medications, ensuring timely delivery and exceptional customer service.

In this dynamic and fast-paced environment, you'll utilize your excellent communication skills to handle inbound calls, addressing patient inquiries, prescription refills, order status, and insurance coverage. Our team is dedicated to providing empathetic and personalized support, resolving patient concerns on the first call. If you thrive in a high-energy culture and find fulfillment in helping others, we encourage you to apply.

Key Responsibilities:

• Provide exceptional customer service to patients via inbound calls, demonstrating empathy and understanding
• Address patient inquiries, resolve concerns, and provide timely solutions
• Utilize strong computer skills to navigate our systems and ensure seamless patient support
• Collaborate with our team to achieve high levels of customer satisfaction and patient care

What We Offer:

• Competitive salary range: $17.02 - $27.16 per hour
• Guaranteed 40 hours per week
• Comprehensive training program to set you up for success
• Incredible advancement opportunities within CVS Health
• Flexible scheduling: Monday through Sunday, 9:00pm EST to 9:00am EST (8-hour shift, 5 days a week)

Requirements:

• 1+ year of customer service experience
• 6+ months of high-volume call center experience
• Strong computer skills and proficiency in Windows, Microsoft, or other applications
• Verifiable High School Diploma, GED, or equivalent experience
• Must live within 75 miles of Mount Prospect, IL
• COVID-19 vaccination requirement (subject to applicable laws and accommodations)

Preferred Qualifications:

• 6 months of experience handling complex customer needs over the phone
• Healthcare work experience and familiarity with benefits, insurance, and prescriptions

At CVS Health, we're committed to diversity, inclusion, and belonging. We're an equal opportunity employer, and we welcome applications from talented individuals who share our passion for delivering exceptional patient care. Apply now to join our team and start your journey with CVS Health!