Remote Global Site Administrator - American Airlines

Join our team as a Remote Global Site Administrator and take your career to new heights! We're seeking a highly skilled and motivated individual to fill a 100% remote role, offering the flexibility to work from anywhere and manage your own schedule. As a key member of our team, you will provide exceptional support to Client Management leaders and customer contacts, leveraging your expertise to drive success and deliver outstanding results.

In this role, you will have the opportunity to work with a diverse range of clients, providing online tool support, escalation assistance, and general program management. You will also collaborate with internal stakeholders to ensure seamless integration of tool changes and initiatives, and develop and conduct client seminars to promote online tool adoption.

Responsibilities:

• Site management for online booking tool and profile tool sites globally
• Ensure seamless integration of tool changes and initiatives with online fulfillment operations, Online providers, and client technologies teams
• Liaise with online fulfillment Navigational office leadership regarding service, client specifics, continuity planning, and upcoming technical changes
• Monitor Online team phone and productivity standards achieved and maintained based on company and client goals
• Analyze transaction types, fulfillment process, reject reasons, and technology options to reduce transactional touch
• Support client in communication of goals and opportunities for online tool including enhancement requests, new functionality testing, agency formatting requirements, and regional capabilities
• Maintain relationship with client technical contacts to ensure timely resolution of user issues and through knowledge of SSO applications, Tool integration, and information security standards
• Develop and conduct client seminars regarding online tool using online, self-directed, and in-person venues as applicable
• Report and follow up on user issues and problem reports with the selected online booking tool
• Provide assistance to client online users of profile online booking tool regarding access to tools, second-level support services, user questions, and individualized training
• Manage process for file downloads, uploads, and distribution for user additions, changes, and deletions in the online booking tool and profile databases
• Manage Online Plan and compile and release Global Monthly scorecard results
• Support Global Document Delivery/Correx

Qualifications:

• Thorough knowledge of the Business Travel Industry
• Knowledge supporting the Concur OBT from front and back end
• Knowledge supporting CONNECT Portal
• SABRE GDS experience
• Correx experience
• Extensive Customer Service Skills
• Highly organized and detail-oriented
• Proficient in Excel, Word, PowerPoint, and Microsoft Outlook
• Demonstrate strong analytical skills
• Ability to work in a team environment
• Ability to manage multiple priorities and good time management skills
• Ability to understand and effectively utilize technology via the web or GBT reporting tools
• Excellent oral and written communication skills
• Ability to manage up and set expectations to manage work flow and expected ETA's
• Consultation and Liaison skills

What We Offer:

• Competitive salary range: $60,000 - $120,000 per year
• Annual Performance-Based Incentive
• Comprehensive US benefits programs
• Opportunity to work with a leading company in the Business Travel Industry
• Flexible and remote work arrangement

How to Apply:

If you're a motivated and skilled professional looking for a new challenge, please apply now to join our team as a Remote Global Site Administrator.

Equal Employment Opportunity:

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing a non-discriminatory environment free from intimidation, harassment, or bias based on age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status.