Associate Manager, Technical Support - Remote Opportunity

Join Our Team of Innovators and Shape the Future of Technical Support

We're seeking an exceptional Associate Manager, Technical Support to lead our team of technical experts in delivering world-class support to our enterprise customers. As a key member of our Customer Experience and Engagement (CEE) team, you will oversee the day-to-day activities of our technical support team, drive customer satisfaction, and foster a culture of continuous learning and improvement. With a competitive salary and a comprehensive total rewards package, this is an opportunity to take your career to the next level and make a meaningful impact in the tech industry.

About the Role:

• Manage a team of highly technical associates providing support for Red Hat Enterprise Linux (RHEL) and other products
• Oversee customer escalations, ensuring timely and effective resolutions that meet our high standards of customer satisfaction
• Develop and implement strategies to improve knowledge management, customer-centric support, and issue resolution
• Collaborate with global teams to prioritize customer requests, share best practices, and drive process improvements
• Provide leadership in problem-solving, coaching, and mentoring team members to enhance their skills and performance

What You'll Bring:

• Proven experience in managing teams in a fast-paced, technology-driven environment
• Strong customer focus, with a passion for delivering exceptional service and support
• Excellent communication, coaching, and leadership skills
• Ability to learn quickly, adapt to new technologies, and apply creative solutions to complex problems
• Commercial Linux experience, knowledge of support systems and tools, and appreciation for open-source software (desired)

About Red Hat:

Red Hat is the world's leading provider of enterprise open-source software solutions, with a community-powered approach to delivering high-performing Linux, cloud, container, and Kubernetes technologies. We're a leader in open source because of our open and inclusive environment, where diversity, equity, and inclusion are core to our culture. We welcome applicants from all backgrounds and dimensions of diversity to join our celebration of innovation and creativity.

Equal Opportunity Employer:

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Submit Your Application

Don't miss this opportunity to join our team of innovators and shape the future of technical support. Apply now and take the first step towards a rewarding new role.