Guest Experience Manager - Food & Beverage

Key Responsibilities:

• Collaborate with guests and cast members to resolve issues and exceed expectations
• Develop and lead a diverse team, recognizing and holding cast members accountable for delivering excellence
• Act as a teacher and developer, taking a sincere interest in the cast's success and growth
• Advocate for change, inclusion, innovation, and continuous improvement
• Partner with other leadership teams to drive shared goals and objectives
• Provide operational perspective in project planning and departmental meetings
• Make balanced daily operational decisions benefiting guests, cast members, and business demands

Requirements:

• 3+ years of experience in a leadership role within Food & Beverage
• Experience with multiple styles of service (Quick Service, Table Service, Concierge, Bar/Lounge, & Pool/Cabanas)
• Ability to lead a team, hold self and others accountable, and manage conflict
• Demonstrated operational guest service experience and skills
• Proficient in basic computer functions necessary to operate in a Windows environment
• Understanding of financial aspects of operations, including operating budget, revenue, labor, and inventory systems

Nice-to-Haves:

• Experience leading multiple locations simultaneously
• Knowledge of labor management and food cost control
• High-level guest service skills
• Experience in team development
• Experience leading in a union environment
• Bilingual skills

Benefits:

• Comprehensive health insurance
• Educational opportunities and professional development
• Special extras unique to Disney, including exclusive discounts and experiences

Ready to Join the Disney Team?

If you're a motivated and experienced leader with a passion for delivering exceptional guest experiences, we want to hear from you. Apply now to join our team and be a part of the magic!