HIL Data Extration/Transcription/Redaction/CM

About the position Responsibilities • Use a PMR (Private Medical Record) Processing System to retrieve and validate veterans' PMRs from PHP's (Private Healthcare Providers). • Validate the outputs of the PMR Processing System's automation while accommodating integrated human-in-the-loop steps. • Assist facilitation of case processes via 'human-in-the-loop' activities including extraction of responsive documents and case management. • Support quality reviews of PMR case processing. • Make phone calls to private healthcare providers. • Perform data entry and processing PMR requests. • Conduct quality assurance activities while maintaining security posture and protecting Veteran's personal information. • Develop largely unattended automation capabilities to process PMR requests. • Access the PMR request in the appropriate work queue and the Veteran's eFolder within VBMS. • Determine if PMR Exclusion conditions apply. • Perform workflow-driven Case Management for the PMR request. • Select and retrieve the appropriate records identified in the PMR request. • Redact records to remove Personally Identifiable Information (PII) if needed. • Update VBMS with correspondence and records. • Provide access for VBA to inspect PMR responsive records for quality. • Generate both interim and final, official responsive records for the Veteran/requester. • Securely deliver the Completion letter and the responsive records to the requester in an automated fashion. • Record status related to each request as needed. • Provide PMR responsive records retention services. Requirements • High School Diploma/GED. • Demonstrated call center and data entry experience with strong attention to detail. • Ability to work onsite at IBM's Rocket Center, WV facility a minimum of three days per week with flexible schedules, including nights and weekends. • Must be eligible to obtain Public Trust clearance upon hire. • Proven aptitude in collaboration and effective communication using email, chat, and other channels. • Strong critical thinking and problem-solving skills, paired with proficiency in Microsoft Office (Excel, Word, PowerPoint). Nice-to-haves • Experience with the Department of Veterans Affairs and/or other US Federal Government Agencies. • Familiarity with Robotic Process Automation (RPA), Artificial Intelligence (AI) and Optical Character Recognition (OCR). • Experience working with case management systems. Benefits • Medical & prescription drug coverage. • Dental and vision coverage. • Mental health & well-being support. • 8 paid holidays. • Minimum 56 hours paid sick time. • 80 hours paid vacation. • Life insurance. • 401(k) plan. • Financial counseling. • IBM Employee Stock Purchase Plan. • Paid family medical leave and disability benefits. Apply tot his job Apply To this Job