Help Desk

"WE DO WHAT WE SAY " JTSi is a federal government consulting firm, providing technical services to the Federal Government, i.e., DoD, Client and various Civilian Agencies. We are proud to have earned the reputation of honesty, integrity and the ability to build long-term professional relationships with our employees and clients. Please visit our website at www.JTSUSA.com to learn more about who we are and what we do Company Name: - JTSi (Johnson Technology Systems, Inc.) Title:- Help Desk Location: - Hybrid - Candidate will need to be on site at Picatinny, NJ for 3 days a Week Citizenship: US Citizen with Security Clearance Description Of Project and Tasks: Help Desk Job Description • The helpdesk person monitors the Service now ticketing system for open tickets and works on the tickets as they come in. • As per the SOP they have a turnaround time of 2 hours. • The helpdesk team is responsible for creating and updating end user accounts for ePDM WindChill, SAP Portal/Backend for AC and JPEO users. • Helpdesk team is responsible for maintaining and creating ORG chart entries for new users and update information of existing users in SAP HR • Responsible for daily morning system checks on SAP production and non-production systems to ensure that the systems are all available for end users. • Monitor and provide BW process chains reports every morning. • Responsible for uploading DCPDS HR File into SAP for keeping system up to date with DCPDS HR changes • Responsible for uploading telework training records from Share Point on an as needed basis • Responsible for providing application support for SF-182, Incentive Award, Telework, PAF, OCONUS, Doc Routing, ammo inventory etc., to SAP end users. Certifications needed • Helpdesk Certification • Security Plus Certification Skillsets required • Working Knowledge of SAP • SAP GUI and portal • ORG chart updates • User account management • Transport requests to Quality or Test system Apply tot his job