[Hiring] Program Coordinator @Sentinel Blue

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a proactive, relationship-driven Program Coordinator to join our collaborative team. This individual plays a vital role in ensuring our clients receive exceptional support, fully leverage Sentinel Blue's cybersecurity solutions, and successfully achieve their business, compliance, and security goals. • Serve as the primary point of contact for clients post-onboarding, ensuring a seamless adoption experience, training, and ongoing support. • Build and nurture strong relationships with clients, deeply understanding their business needs and driving their security maturity. • Proactively monitor client satisfaction and solution usage, identifying opportunities to enhance value and expand service adoption. • Facilitate regular client meetings and performance reviews to align with security objectives and compliance requirements. • Collaborate closely across internal teams to ensure smooth delivery of customer requests and timely resolution of issues. • Combine account management, technical support, and customer success strategies to deliver exceptional client experiences. • Track and report key client success metrics, ensuring retention and satisfaction. • Translate customer feedback into actionable insights to improve service delivery, internal processes, and product development. Qualifications • 1-3 years of experience in customer success, account management, or a related client-facing role, preferably within the cybersecurity or technology sector. • Exceptional interpersonal and communication skills, capable of clearly conveying complex concepts. • Proven ability to manage multiple clients, prioritize effectively, and achieve high customer satisfaction. • Strong problem-solving capabilities, with a focus on delivering proactive, strategic solutions. Requirements • U.S. citizenship Desired Qualifications • Foundational knowledge of Microsoft Azure environments • Familiarity with government contracting, regulatory compliance, or cybersecurity best practices • Experience in a managed service provider environment Benefits • Fully paid individual healthcare, vision and dental insurance for the employee. • Paid certification and training opportunities. • Three weeks of paid vacation + 10 paid holidays. • A supportive environment with a focus on keeping healthy work-life balance. • Retirement benefit (401k) with company match. Apply Job! Apply to this Job