Customer Service Representative - Financial Assistance Counselor

Description: • Work Remote Position • Performs day- to- day customer service activities within the hospital revenue operations • Serves as part of a Customer Service team responsible for ensuring excellent customer satisfaction • Performs customer service activities handling various self-pay and insurance billing and collection inquiries • Assists patients in the resolution of billing issues • Provides detailed documentation and reports of customer complaints • Tracks trends of customer service encounters • Resolves independently or escalates issues affecting customer complaints • Performs communication and follow-up processes related customer service • Performs other duties as needed and assigned by the supervisor Requirements: • High school diploma or Associate's degree in Accounting or Business Administration or related field and successful completion of Trinity Health Trainee program • At least one (1) year of experience and relevant knowledge of revenue cycle functions • Experience in a complex, multi-site environment preferred • Financial counseling experience needed • Experience with the Epic medical billing system needed • Previous service/call center experience • Excellent verbal and written communication skills and organizational abilities • Strong interpersonal skills in interacting with internal and external customers • Ability to work independently and operate keyboard and telephone effectively • Basic understanding of Microsoft Office • Completion of regulatory/mandatory certifications and skills validation competencies preferred Benefits: Apply Job! Apply to this Job