[Remote-Position] Help Desk Associate (Night Shift)

Quick Overview:

• Location: Remote
• Position: Help Desk Associate
• Company: Workwarp
• Compensation: a competitive salary
• Start Date: Immediate openings available

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Role Description:

The Help Desk Associate (Level 1) role is an integral part of our growing team. We are looking for a competent Help Desk Associate to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. A Help Desk Associate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.

Core Responsibilities: • Route / Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. • Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi • Assisting with the implementation of IT strategy • Assist with company expansion and network infrastructure • Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment • Working with vendors to manage network infrastructure • Deploying hardware for new employees • Keep accurate inventory of all IT related equipment • Other duties as assigned

What are we looking for?

We're looking for motivated professionals with:
• Phenomenal customer service skills
• Ability to communicate clearly
• Flexible and positive attitude
• Passion for technology and using it to solve problems
• High level of organization, reliability, and independence
• Orientation toward detail
• Demonstrated PC skills (MS Office, Google docs)
• Ability to research emerging technologies and make recommendations that benefit our business
• Past professional experience in a fast-paced environment
• Presentation skills (ability to train new hires on basic usage / setup when starting)
• At least 2-3 years help desk experience, 2-3 network experience
• Experience working with a multiple operating systems (Microsoft, Chrome, Mac)
• Associate's Degree required, Bachelor's degree preferred
• US work authorization Apply Job!

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Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.

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