[Remote-Position] Part-time Temporary Call Center Representative

We're looking for a reliable person to join us as a Part-time Temporary Call Center Representative! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary.

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The ideal candidate will be comfortable answering 30-50 inbound calls a day and will need to be technically capable as they will be operating multiple programs on a dual monitor set up.

This role is Part-time, to ensure proper coverage, the shift options will be either 8:30am-1pm PST or 12:30pm to 5:00pm PST with a 30-min lunch.

Job Responsibilities
• Greet customers warmly and determine reason for calling
• Listen and respond appropriately to customer including the use of techniques to diffuse escalating situations
• Provide customers with general service information
• Handle customer inquiries both telephone and by email
• Research required information using available resources
• Be able to maintain confidentiality with shared information
• Capable of handling issues and complaints and providing solution to the customers
• Identify and escalate priority issues
• Update existing customer information in database systems
• Route calls to appropriate resource if issue cannot be resolved at call center
• Follow up customer calls where necessary
• Document all call information in call logs Utilize computer technology to handle high call volumes

What Will Help You Excel
• Alignment with Vimly’s core values, fundamentals and strategic goals
• Excellent verbal and written communication skills
• Excellent interpersonal and active listening skills
• Problem analysis and problem solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Ability to use good judgment
• Adaptability
• Team work
• Stress toleranceResilience

Qualifications
• High school education or equivalent
• 1-2 years of experience in a call center or customer service environment handling high volume of calls
• 3-5 years customer service experience
• Employee benefits experience preferred (enrollment, eligibility, claims processing, billing)
• Proficient in Microsoft Office Suite required
• Data entry and typing skills required
• Fluency in more than one language (bilingual) is a plus

What We Offer

Pay rate: $20.50/hour - $23.00/hour. This role is non-exempt and eligible for approved overtime. Actual compensation offered may vary depending upon many factors, including a candidate’s skills, qualifications, experience, and location.

This role is part-time and does not meet eligibility requirements for Vimly's medical, dental, vision, life insurance, 401k and supplementary benefit options.

For part-time positions, we offer:
• Sick time based on State or local requirements
• Volunteer time off Apply Job!

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Your Future Starts Here

Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now!

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