[Work From Home] NetCredit Customer Service Representative
Become a key member of our collaborative team as a Netcredit Customer Service Representative! Whether you're in our Remote hub or working remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.
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We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.This role is entirely remote; however, candidates must reside in the state of Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, or Wyoming. #BI-Remote #LI-Remote
About the role:
Enova operates various consumer lending brands, each tailored to specific offerings and customer needs. As a Customer Service Representative, you will undergo a comprehensive 4-week training program to specialize in one particular brand. Post-training, your main role will involve delivering exceptional customer service and ensuring a positive experience for our customers.
Responsibilities:  Answer inbound calls from customers to answer and service any questions they may have  Handle all customer inquiries, requests, and thoroughly educate them on our products and services  Provide... quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience  Communicate clearly and professionally with all customers, co-worker, supervisors and management  Maintain accurate, up-to-date information for customer accounts
Requirements:  At least one year of call center experience  Excellent communication skills for effective customer interaction, including phone conversations and detailed note-taking in computer systems  Independent problem-solving capabilities  Strong multitasking abilities to handle multiple priorities and adapt to changing situations  Skill in deescalating complex customer interactions, along with a drive to exceed goals in a fast-paced, metric-driven environment, whether working in a virtual or office setting Apply Job!
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Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
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