[Work From Home] Customer Support Associate

Position at a Glance:

• Compensation: a competitive salary
• Start Date: Immediate openings available
• Position: Customer Support Associate
• Location: Remote
• Company: Workwarp

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Responsibilities
• Interact with current and prospective customers in a professional and friendly manner, addressing inquiries, providing information about our client's products, and offering assistance to ensure their needs are met
• Generate the lead for the sales team to execute sales presentations to customers with the goal of enrolling them in our client's available services
• Troubleshoot and resolve customer issues, concerns, or challenges promptly, escalating complex problems to appropriate team members when necessary
• Develop a deep understanding of our products and services to effectively communicate their features and benefits to clients, aiding in upselling and cross-selling opportunities
• Maintain accurate and detailed records of client interactions, inquiries, feedback, and resolutions in our CRM system
• Collaborate with the sales team to identify opportunities for upselling and cross-selling based on client interactions and needs

Qualifications And Skills
• Previous experience in customer support, client management, or a related field is preferred
• Exceptional interpersonal and communication skills, both written and verbal
• Strong problem-solving abilities with a customer-centric approach
• Proficiency in using CRM software and other relevant tools
• Detail-oriented with excellent organizational skills
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Empathetic and patient demeanor when dealing with client inquiries and concerns

Education
• High school diploma or equivalent; Bachelor's degree preferred

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