[Work From Home] Customer Service Rep 2 (remote) Las Vegas, NV

Work with a team of bright and motivated people as a Customer Service Rep 2las Vegas, NV! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.

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Why Consider This Job Opportunity...
• Salary up to $17.20 per hour, with additional Health and Welfare compensation of $4.57 per hour for cleared employees
• Full coverage of employee-only medical, dental, and vision premiums for those working 40 hours per week
• Opportunity to work remotely from home
• Engage in a structured and professional environment with training support
• Chance to assist customers in critical loan operations, making a significant impact on client satisfaction
• Must live within a 75-mile radius of an SBA badging facility in Las Vegas, NV for security clearance purposes

What To Expect (Job Responsibilities)
• Provide exceptional customer service in all interactions
• Handle customer inquiries through phone and email while maintaining quality metrics
• Participate in training sessions and apply knowledge to enhance service delivery
• Use data analytics to identify call trends and report findings
• Escalate critical issues to supervisors or management as necessary

What Is Required (Qualifications)
• High School diploma or GED
• Minimum of 1 year of contact center or related customer service experience
• At least 6 months of computer experience in a business environment
• Must be able to obtain and maintain a Public Trust Security Clearance
• Must be a US Citizen

How To Stand Out (Preferred Qualifications)
• Bilingual in Spanish
• Bachelor's degree
• Prior experience supporting the Small Business Administration

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Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.

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