[Work From Home] Customer Service Associate I (Remote) December
Be a part of something bigger. We're looking for a Customer Service Associate Idecember Classes/ Longview, TX! Join our team in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary.
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At Mr. Cooper Group, You Make the Dream Possible.Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our... customers.
Join us and make the dream of home ownership possible!
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Why Choose Mr. Cooper?
At Mr. Cooper Group, we embrace a relaxed and casual work environment that matches our attire. We are not only committed to doing right by our customers, but also our employees.
Discover the Benefits:
 Team member mortgage loan program and down payment assistance program
 Student Debt Repayment program
 Tuition reimbursement
 Paid time off and paid holidays
 Market-based health insurance for medical, dental and vision
 Flexible spending accounts for eligible childcare expenses
 Cooper Climbers: an in-house program with built-in career advancement pathways
In Your Typical Day, You Will:
 Answer 40-50 inbound/outbound(dialer) calls a day
 Assist customers with payment options, escrow items and any general mortgage information
 Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web and IVR
 Assist customers that are 30 days or less due on their mortgage payment
Qualifications:  6 months or more with customer service experience  6 months or more with call center experience
Additional Details:
 Hourly rate is $15.00 an hour
 Eligible for monthly bonus and incentive rewards!
 Must reside within 60 miles from office location
 Comprehensive 6- week paid virtual training  equipment is provided
 Attendance is required for the first 90 days of training is required.
 Hours of Operations: Monday - Thursday 7am  8pm; Friday 7am - 7pm; and Saturday 8am- 12pm.
 Work schedule after training will align with these business hours
Apply now and join our team of dedicated customer service professionals!
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
023064
Job Category:
Servicing
Primary Location City:
Longview
Primary Location Region:
Texas
Primary Location Postal Code:
75601
Primary Location Country:
United States of America
Additional Posting Location(s Apply Job!
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Simple Application Process
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