Urgently Hiring: Tier 1 Support Specialist - Remote - Night Shift
Your next career move could be with workwarp as a Tier 1 Support Specialist - Remote - Night Shift! Whether you're in our Remote hub or working remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position.
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Description:Â What is PerfectServe?
 PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions.
 Position Overview: We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger.
 To support PerfectServeÂs continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team.
 Specialists will be responsible for supporting and delighting PerfectServeÂs end users - physicians, nurses and system administrators.
 This position requires interaction with people and technology while either standing or sitting.
 PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination.
Requirements:  While we have some M-F daytime schedules... available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required  Willingness and excitement to work evenings or overnights and/or weekends  Strong technical aptitude  Excellent written and verbal communication skills  Excellent analytical and troubleshooting skills  Ability to work in a fast-paced environment and successfully prioritize competing tasks  High customer empathy and exceptional customer service skills  Access to high-speed internet  Able to start on December 2, 2024.  Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment - which will either be an evening or overnight shift that includes at least 1 weekend day  Our team is currently only looking for candidates that are located within the U.S.
Benefits:
 Remote first work environment
 Health, Dental, Vision, Life and Disability Insurance options available day one.
 401K - with match and immediately vested.
 17 company holidays, 2 floating holidays plus competitive paid time off policy
 Internal Advancement Opportunities Apply Job!
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We Want to Hear From You!
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
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