Urgently Hiring: Customer Service Representative 2nd Shift

Quick Overview:

• Position: Customer Service Representative 2nd Shift
• Location: Remote
• Compensation: a competitive salary
• Start Date: Immediate openings available
• Company: Workwarp

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Position Overview: We seek a dedicated and customer-focused individual to join our Customer Service team. As a Customer Service Representative, you will play a vital role in ensuring our customers receive top-notch support and service. This role offers a fully remote work environment, allowing you the flexibility to work remotely. Experience with Zendesk or similar customer service platforms is highly preferred.

Key Responsibilities: • Provide prompt, professional, and efficient customer support via phone, email, and live chat. • Handle customer inquiries, orders, and complaints, ensuring resolution in a timely and satisfactory manner. • Utilize Zendesk to manage and track customer interactions, tickets, and follow-up actions. • Collaborate with internal teams (sales, logistics, etc.) to resolve customer issues and ensure a smooth experience. • Maintain knowledge of our product offerings, services, and promotions to assist customers effectively. • Assist with order processing, returns, and refunds as needed. • Identify opportunities to improve processes and customer satisfaction.

Qualifications: • Previous experience in a customer service role, preferably within e-commerce or food service industries. • Experience with Zendesk or other customer service software. • Excellent communication skills, both verbal and written. • Strong problem-solving skills and ability to handle challenging customer situations with patience and professionalism. • Ability to multitask and manage time efficiently in a fast-paced environment. • High attention to detail and commitment to delivering quality service. • Proficiency in basic computer applications (e.g., Microsoft Office Suite).

Benefits:
• Fully remote work environment
• Competitive salary and benefits package.
• Opportunities for growth and development within the company.
• Collaborative and supportive team culture.

Job Type: Full-time

Fully Remote

Hours: 12:30 pm - 9:00 pm

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift:
• 8 hour shift
• Evening shift

Location:
• Hampton, VA (Required)

Shift availability:
• Night Shift (Required)

Work Location: Remote Apply Job!

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Join Our Team!

This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.

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