[FULL TIME Remote] Customer Service Call Center Representative
Ready to take the next step in your career? Join us as a Customer Service Call Center Representative- Remote - Work From Home! Embrace a modern work style with this fully Remote opportunity. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience.
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Work from home and provide superior customer service in an emergency contact/call center environment through phone and other channels of correspondence. Handle questions and concerns regarding weather related emergencies with the highest degree of courtesy and professionalism.
 Communicate and provide accurate answers to resolve end-users' questions and concerns.
 Display empathy, have a passion for customer service excellence, and enjoy helping people, especially those impacted by weather related incidents.
 Use a respectful and tactful manner to effectively deal with difficult situations.
 Maintain knowledge of systems/applications/products serviced by the contact center.
 Ability to follow strict work instructions and procedures.
 Adapt to continual changes to work instructions and procedures.
 Available for a flexible schedule from 7 AM to 12AM ET, Monday through Sunday.
 Attend training as needed.
 Listen to performance feedback and integrate suggestions into your... daily tasks.
 Demonstrate a strong attendance record and excellent work ethic.
Qualifications and Skills
 Must be a U.S Citizen
 Effective listening & comprehension skills
 Ability to closely follow instructions
 Outstanding verbal & written communication skills
 Analytical & resourceful problem-solving skills
 Proper telephone etiquette
 High level of accuracy & attention to detail
 Computer literacy, technical aptitude & familiarity with basic office software systems
 Ability to work independently & in a team setting
 Must be able to pass a Public Trust Background Check
Join our team as a Call Center Representative where your contributions will make a difference!
Job Type: Full-time
Pay: $21.50 per hour
Benefits:
 Work from home
Experience:
 Call center: 1 year (Preferred)
 Customer service: 1 year (Preferred)
Work Location: Remote Apply Job!
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Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
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