Apply Now: Remote Customer Service Representative
Now hiring at workwarp for a pivotal Remote Customer Service Representative! We have an opening at our office in Remote. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary.
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The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable
with technology and can easily understand and learn the technical requirements of the position.
Duties/Responsibilities
 Provide exceptional patient service in the name of the client
 Contact patients via telephone to collect payment on medical bills
 Communicates accurate information to patients in a clear, concise and professional manner
 Review patient accounts and documents patients' interaction and feedback
 Negotiates appropriate and reasonable payments with customers
 Sets up patient payments via check, electronic transfer or credit card
 Responsible for understanding and complying with all policies and procedures
 Meets or exceeds established goals
 Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
 All other duties as assigned by management
Required Skills/Knowledge
 Customer/Client Focus
 Communication Proficiency
 Confidentiality/Integrity
 Teamwork Orientation
 Basic computer skills necessary
Education/Experience
 Customer service experience preferred
 Prior medical billing or healthcare revenue cycle experience strongly preferred
 High school diploma or General Education Development (GED) Certificate required
 One to two years of college preferred
Annuity Health Apply Job!
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We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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