Online Technology Positions – Entry-Level Digital Chat Technical Support | $25–$35/hr | No Calls, Complete Online, Global Openings
Job Title: Remote Live Chat Tech Support Assistant (Entry-Level IT Role)
Compensation: $25–$35/hour
Location: Remote – Open Worldwide
Schedule: Flexible Weekly Shifts (15–40 hrs/week)
Experience Required: None
Education Required: No degree required
Position Overview
A fast-growing SaaS company is hiring for Remote IT Jobs that don’t require prior experience or phone calls—just clear written communication and basic tech comfort. This entry-level role is ideal for those looking to start a career in IT or technical support, with hands-on chat-based experience and real-time support workflows.
You’ll answer simple technical support questions through live chat, email-style messages, and social messaging inboxes. This is not a coding or network admin role—it’s about helping users with login issues, settings, access requests, and basic navigation.
What You'll Be Doing
This is a non-phone, real-time messaging role with training provided.
Primary Tasks Include:
– Answering live chat requests for login help, product settings, or access troubleshooting
– Assisting users with account setup or browser compatibility tips
– Logging common technical issues and tagging bugs for follow-up
– Using built-in templates and system guides to assist with fast resolutions
– Submitting brief shift reports with flagged cases and common user questions
Why It’s a Great Fit for Remote IT Beginners
– You're looking for remote IT jobs that offer real entry into the industry without certifications
– You enjoy solving problems and explaining tech to non-technical users
– You want real hourly pay for technical support—not gigs or forums
– You prefer calm, text-only communication without meetings or calls
– You’re eager to learn, adapt, and move toward higher-tier support roles
Tools & Setup Requirements
This role is fully managed via browser-based platforms with built-in support libraries.
You’ll Need:
– Desktop or laptop with current browser
– Reliable internet connection (15 Mbps+)
– Typing speed of 45+ WPM
– Clear English writing skills and interest in software/help desk tools
– Availability for 3+ weekly shifts (4–6 hours each)
Pay, Schedule & Growth Potential
– Hourly Rate: $25–$35/hr based on accuracy and chat ratings
– Payout Method: Weekly via PayPal, Wise, or Payoneer
– Training: Paid training with tech tool simulations and support scenarios
– Schedule: Flexible—choose weekly shifts based on your timezone and availability
– Career Path: Eligible for promotion into Tier 2 tech support, documentation, or QA after 60 days
Sample Shift Overview
You log in at 2 PM and help a customer reset their password. Another user needs browser tips to view their dashboard correctly. You walk them through using a saved reply and close the session. By 6 PM, you’ve handled 18 chats, flagged one bug, and submitted your shift report—zero calls, all tech-focused support.
Agent Testimonials
"I wanted a way to break into IT without certs, and this helped me build real experience that I can now list on my resume." – Priya S., India
"It’s the perfect job to get comfortable with SaaS tools and support flows. I’ve already moved into advanced queues." – Malcolm T., U.S.
FAQs
Q: Is coding required for this role?
A: No. You’ll be trained on how to use internal tools and respond using clear, simple tech replies.
Q: Are there phone calls or screen shares?
A: None. This job is entirely live chat and written messaging.
Q: Can I grow into a full IT support role from here?
A: Yes. Many agents go on to Tier 2 support or QA testing within 2–3 months.
Q: Do I need a computer science degree?
A: Absolutely not. This role is open to all tech-curious applicants with good written English.
Apply Now
Click the Apply Now button to begin your journey into real remote IT jobs—starting with live chat support, full training, and great pay. Build your resume while helping users from the comfort of your home. No calls. No pressure. Just tech, solved.
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