Customer Success (AI Data Privacy)
About the Company
Our client is a forward-thinking innovator in the data privacy governance space, delivering an AI-powered platform that simplifies compliance and data governance challenges. They serve mid-market and enterprise organizations, including Fortune 100 companies, with cutting-edge solutions for data security, consent management, and regulatory compliance.
The Mission
To empower organizations with smart, efficient solutions for managing data privacy and compliance challenges. Our client is dedicated to exceptional customer experiences and helping businesses achieve their privacy goals with confidence.
The Opportunity
Join a collaborative team as a Customer Happiness Manager where you'll drive client satisfaction and growth for high-value enterprise accounts. This is a full-time, hybrid position in Falls Church, Virginia, with clear advancement potential to Director of Customer Success within 18 months.
- What You'll Do
- Serve as primary contact for enterprise accounts, ensuring satisfaction and retention
- Lead client onboarding, training, and product demonstrations
- Set realistic expectations and monitor account health proactively
- Identify upsell opportunities and maintain detailed CRM records
- Collaborate with sales and product teams for seamless client experiences
- What You Bring
- Bachelor's degree (required)
- 1-3 years B2B SaaS experience in Client Support, Customer Success, or Account Management
- Strong communication, relationship-building, and problem-solving skills
- Technical proficiency with SaaS platforms and CRM tools
- Bonus: Data privacy/cybersecurity software experience
- Key Success Drivers
- High ethical standards, honesty, and transparency
- Self-motivated with customer-centric, results-driven mindset
- Proactive, energetic, and adaptable in fast-paced environment
- Collaborative team player committed to data privacy
- Why Join?
- Salary: base $85,000–$105,000 per year
- Performance bonuses for low churn and upsell commissions
- 100% paid medical/dental/vision for employees, 50% for families
- 401(k) with matching and company-paid life insurance
- Hybrid schedule (2-3 days in office) with 2 weeks vacation
- Tuition reimbursement and career growth opportunities (Director of Customer Success in 18 months)
- Company events and collaborative culture
- Shape the future of data privacy and AI in high-growth sector
- Work with cutting-edge technology protecting personal data
- Interviewing Process
- HR Screening
- Level 1: Phone interview with the Hiring Manager (General fit)
- Level 2: On-site (Skills Assessment, Final)
- Reference and Background Checks (after successful interviews)
- Job Offer (to the selected candidate)
We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.
Compensation Range: $85K - $105K
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