Impound Specialist I
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Role Description
The Impound Specialist I will be responsible for monitoring, reviewing and processing required functions in accordance to Impound requirements and timeliness.
Processes Impound accounts and functions in accordance to regulations, policies, and procedures
Reviews accounts identified as potential impound
Performs appropriate calculations for recovery justifications or abandonment
Processes accounts into and closes impound
Reviews and processes accounts based on verbal and written notifications of Impound
Handles and processes assigned volume within Impound processes for appropriate handling within established SLA
Manages potential and actual Impound calls within established call handling and correspondence requirements
Completes end-to-end Impound functions with accuracy and in compliance with regulations, policy, and procedure
Assists other departments as well as Impound vendors as needed
Performs other duties as assigned
Qualifications
High school diploma or equivalent
One (1) year of experience in servicing center environment
Experience in Impound processes preferred
Knowledge of Impound process, regulations, requirements, and structure preferred
General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA)
Established verbal and written communication skills
Working knowledge of Microsoft Office Suite, including Excel and Word
Ability to maintain confidentiality
Adaptable to changes within a fast-paced environment
Requirements
Ability to handle and process assigned volume within Impound processes
Compliance with established SLA and call handling requirements
Benefits
Individually tailored compensation packages with competitive salary
Training and development opportunities
Team member recognition and awards
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