manager, HR Shared Services (Remote)

Now Brewing – manager, HR Shared Services! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a manager in HR Shared Services, you will lead a team of HR Compliance sr analysts who support onboarding processes including Form I-9 and work authorization administration, offboarding separation and severance processes for US and Canadian partners. You will lead a team of partners focused on continuous improvement and providing a seamless partner experience spanning enterprise-wide onboarding processes and systems.

As an HR Shared Services manager, you will…

• Inspire and develop a team with coaching, feedback and developmental opportunities


• Empower the team to drive innovation, creating an environment of collaboration, role clarity and continuous learning


• Develop strategic and operational plans in alignment with cross-functional stakeholders, guide partners in crafting goals in alignment with plans, manage execution to deliver and measure results


• Manage 3rd party vendors, including relationship management, strategy, quality, process refinement, system escalations, contract renewals and system enhancements

• Proactively adapt and manage operations (including solving critical issues and gaps) with agility, focusing on business priorities and staying up to date on government regulations


• Embed continuous improvement, including automation, into the team’s ways of working impacting efficiency, scalability and effectiveness of processes


• Evolve metrics to measure team and individual performance with a focus on timeliness, quality and efficiency in alignment with department metrics and key performance indicators (KPIs)


• Influence, advocate and develop plans to effectively lead the team, customers and stakeholders through change


• Proactively adapt and re-prioritize work and manage team capacity, understanding and assessing impacts and value of re-prioritization

We’d love to Hear From People With

• 5 years experience in Human Resources and other related functions


• 3 years consulting with internal clients to identify business needs and recommend solutions


• 3 years project management


• 3 years team management


• 3 years budget planning and management


• 3 years contract review and plan document preparation