Remote Chat Support Specialist - Part Time
Aetna, a CVS Health company, is looking for dedicated and professional individuals to join our team as Remote Chat Support Specialists.
<h3>About the Role</h3>
As a Remote Chat Support Specialist, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and delivering top-notch support through live chat. This role is perfect for someone who thrives in a fast-paced, virtual environment and values meaningful interactions.
<h3>Key Responsibilities</h3>
<ul>
<li>Respond promptly and professionally to customer inquiries via live chat.</li>
<li>Provide accurate information about Aetna products, services, and policies.</li>
<li>Troubleshoot and resolve customer concerns effectively and efficiently.</li>
<li>Document and track interactions, ensuring high-quality service standards are maintained.</li>
<li>Collaborate with team members and escalate complex issues when necessary.</li>
</ul>
<h3>Requirements</h3>
<ul>
<li><strong>Experience:</strong> At least 1 year of customer service experience, preferably in a remote or chat support role.</li>
<li><strong>Skills:</strong> Strong written communication skills, attention to detail, and problem-solving abilities.</li>
<li><strong>Tech Savvy:</strong> Comfortable with navigating multiple software applications and chat platforms.</li>
<li><strong>Work Environment:</strong> Reliable high-speed internet and a quiet, distraction-free workspace.</li>
<li><strong>Education:</strong> High school diploma or equivalent (college coursework or degree is a plus).</li>
</ul>
<h3>Benefits of Joining Aetna</h3>
<ul>
<li>Flexible part-time hours tailored to your schedule.</li>
<li>Competitive hourly pay.</li>
<li>Work-from-home convenience.</li>
<li>Opportunities for growth within a leading healthcare organization.</li>
</ul>
<h3>How to Apply</h3>
If you’re ready to make a difference in the lives of Aetna customers while enjoying the benefits of remote work, apply today!
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