Guest Services Assistant (virtual)
We are looking for a motivated and customer-focused Guest Services Assistant to join our travel team. This remote position will involve assisting clients with their travel arrangements, ensuring they have a smooth and enjoyable experience from start to finish. This is a great opportunity. If you are passionate about travel and love providing exceptional service, this role is a great fit for you!
Key Responsibilities: Assist clients with booking travel services, including flights, hotels, car rentals, cruises, and tours Serve as the main point of contact for clients, handling inquiries, requests, and concerns with a professional and friendly demeanor Provide clients with personalized travel recommendations and itineraries based on their preferences and needs Communicate with travel suppliers to confirm reservations, negotiate upgrades, and secure special requests for guests Resolve any travel-related issues or last-minute changes, ensuring a hassle-free experience for clients Maintain accurate records of bookings, payments, and client interactions Keep up with travel industry updates and destination information to provide expert advice and support to guests
Qualifications: Strong communication and customer service skills High attention to detail and excellent organizational abilities Ability to handle multiple client requests and deadlines in a fast-paced environment Problem-solving skills with a focus on client satisfaction Prior experience in travel, hospitality, or customer service is preferred but not required Passion for travel and a desire to help clients create unforgettable experiences
Benefits:
Remote, flexible work-from-home opportunity
Access to exclusive travel discounts and perks
Comprehensive training and ongoing support
Opportunities for career growth within the company
Supportive and collaborative team environment
Competitive commission structure with unlimited earnings potential
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