Field Technician - St Louis, MO, United States (flex hours/contract role)

<p><strong>OVERVIEW</strong></p>
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<p>Field Technicians work with Caper Carts across our partner locations to diagnose and resolve hardware and software related issues. You will work with tickets submitted via ourSupport Portal when on-site troubleshooting and resolution is needed.&nbsp; . You will also provide valuable feedback on the state of hardware and software in the field to our teams.&nbsp; Caper will provide you with all of the tools and work-instructions needed to solve on-site issues. You will collaborate with and be supported by teammates to contribute your feedback, ideas, and processes to build the future of grocery.</p>
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<p><strong>About Caper:</strong></p>
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<p>Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper’s unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy compute, and endless image labeling &amp; training. Retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities!</p>
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<p>Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competitions’ infrastructure and is already widely adopted in the marketplace.&nbsp; Our cross-functional and durable Product team solves hard customer &amp; business problems in ways that our customers love.&nbsp;&nbsp;</p>
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<p><strong>ABOUT THE JOB</strong></p>
<ul>
<li>Work with the Hardware and Operations teams to diagnose and resolve issues, as well as deliver new features and improvements to Caper carts</li>
<li>Communicate with our clients and represent Caper professionally on-site and virtually</li>
<li>Capture clear notes and other media to document understanding and resolution processes for issues encountered</li>
<li>Work with a Wonderful Team that will support you in your success</li>
<li>Requires availability Monday through Friday and the ability to diagnose and resolve&nbsp; incident tickets on-site within 48 hours.</li>
<li>Contracted role can provide supplemental income with flexible day and&nbsp; evening hours</li>
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<p><strong>ABOUT YOU</strong></p>
<ul>
<li>Enjoy learning about and working directly with software and hardware of new technology.</li>
<li>Highly organized with strong verbal and written communication skills to support customer and team interactions, as well as documentation.</li>
<li>Customer-focused orientation that aims to over-deliver on expectations</li>
<li>Willing to work independently in the field with limited supervision</li>
<li>Logical thinker who is able to connect the dots when a complex challenge arises</li>
<li>Collaborative attitude who enjoys working with a team to solve problems</li>
</ul>
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<p><strong>Minimum Qualifications</strong></p>
<ul>
<li>1+ years of experience in technical support, mechanical engineering, hardware maintenance or related fields in a corporation or in a startup environment</li>
<li>Great troubleshooting skills to look beyond the task at hand and find creative solutions to simple and complex problems</li>
<li>Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems; Basic knowledge of electrical engineering/wiring</li>
<li>Basic network knowledge in setup of Wi-Fi devices</li>
<li>Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps</li>
<li>Ability&nbsp; travel-out-of-state for training purposes</li>
<li>Must have a vehicle and clean driving record.</li>
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<p><strong>Compensation and Benefits</strong></p>
<ul>
<li>Competitive salary including a monthly retainer</li>
<li>Flexible schedule</li>
<li>This is a Part-Time contract position (1099)</li>
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