Senior Representative, Brokerage Services Trader

Remote, USA Full-time Posted 2025-05-21

Location Designation: Hybrid - 3 days per quarter Our New York Life culture has laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance. As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of an inclusive team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others. You are our future, and we commit to investing in you accordingly.  Business Unit Overview Join Service Experience, the engine powering exceptional experiences for New York Life's clients, agents and beneficiaries. You'll play a vital role in creating seamless customer experiences that build confidence, trust and loyalty. Whether you’re directly supporting clients throughout their life insurance needs or implementing innovative digital solutions, your work impacts the quality of every interaction.  Role Overview:The Brokerage Service Representative Trader is responsible for handling incoming calls, point of call financial processing and placing trades (stocks, options and mutual funds) for the Securities products serviced by NYLIFE Securities.  Incoming calls across all our different NYLIFE Securities telephone queues which include the client line, Registered Representative line, and the Trading line consisting of product & account information, investment and account performance, along with margin and trading requests.  The margin inquiries include margin requirements, hypothecation agreement, calculating marginable securities, NYSE or House calls and how to resolve.  Trading consists of placing client orders and discussing stock option levels & strategies, trading orders and definitions (market, limit, stop/loss, etc.).   Due to the investment element of these securities products, NYLIFE Securities is regulated under the federal securities laws (FINRA), Securities and Exchange Commission (SEC), and state securities laws; therefore, the accounts must be serviced with a Series 7 & 63 License. Working under the direction of the NYLIFE Securities Investor Relations Call Center Manager, the Representative must work to achieve the goals of their team by working both independently and with members of the team in order to provide accurate and efficient service. The Representative will have a fluent understanding of New York Life Securities Product offerings and the systems that support our products in order to perform advanced duties. What You'll Do:<ul><li>Answer incoming phone calls from clients, Registered Representatives(RRs), and Field Offices in relation to the Securities (brokerage) products serviced by NYLIFE Securities</li><li>Provide up to date information on product specifications, including features like check writing and margin, account performance, general tax information (includes discussing cost basis methods and processing changes), account balances, pricing inquiries, and transaction & processing explanations</li><li>Process trades from clients on stocks, mutual funds, options, and other asset classes (ex: REITs)</li><li>Maintain high level knowledge of all investment products and services offered through NYLIFE Securities, non-proprietary annuities/life insurance, qualified and non-qualified plans, product features along with regulatory and departmental standards and goals</li><li>Display self confidence when working with NYLIFE Securities Registered Representatives to take appropriate action and independently approve exception requests</li><li>Have extensive knowledge of the administrative and mainframe systems needed for handling inquiries, researching and processing transactions (including trading platforms Brokerage Exchange and Market Q) </li><li>Maintain strong understanding of requirements of regulatory bodies including FINRA, SEC, IRS, etc</li><li>Assist team members on a daily basis to complete unfinished work in order to meet Departmental and regulatory standards</li><li>Meet Departmental KPI goals on Quality, CallMiner Coach Capabilities, Average Handle Time (AHT), and adherence to phone schedule</li><li>Assist Management with projects and stretch assignments</li></ul> What You'll Bring:<ul><li>FINRA Series 7 required. Series 63 preferred</li><li>Associates, or Bachelor’s degree preferred, or equivalent years of related experience </li><li>2-4 years of experience</li><li>Knowledge of investment and life insurance, SEC, FINRA, IRS guidelines</li><li>Expert customer service skills, verbal and written communication</li><li>Organized, detailed oriented and ability to multi-task to complete high volumes of work under strict deadlines and compliance times</li><li>Experience trading mutual fund, stocks, and options products</li><li>Must be located within 50 miles of Cleveland, Dallas, or New York City</li></ul>  Pay TransparencySalary Range:  $65,000-$80,000 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No  Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Please note: This role requires FINRA Associated Person pre-hire fingerprinting. Our BenefitsWe provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. <a href="https://performancemanager8.successfactors.com/doc/custom/NYLPRD/6338_0524 HR Talent Acquisition Employee Benefits PDF_NYL_FINAL.pdf">Click here</a> to discover more about our comprehensive benefit options or visit our <a href="https://nylbenefits.com/" style="color:blue;text-decoration:underline">NYL Benefits Site</a>.  Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. <a href="https://www.newyorklife.com/newsroom/featured-awards" style="color:blue;text-decoration:underline">Click here</a> to learn more about New York Life’s leadership in this space. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the <a href="http://www.newyorklife.com/foundation" style="color:blue;text-decoration:underline">Foundation</a>. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the <a href="https://www.newyorklife.com/about/careers/" style="color:blue;text-decoration:underline">Careers</a> page of <a href="http://www.NewYorkLife.com" style="color:blue;text-decoration:underline">www.NewYorkLife.com</a>.Visit our <a href="https://www.linkedin.com/company/newyorklife/mycompany/" style="color:#467886;text-decoration:underline">LinkedIn</a> to see how our employees and agents are leading the industry and impacting communities.Visit our <a href="https://www.newyorklife.com/newsroom" style="color:#467886;text-decoration:underline">Newsroom</a> to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.Job Requisition ID: 91811

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Senior Representative, Brokerage Services Trader

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