Bloomingdale's Credit Customer Care Specialist - Hybrid Flex Late Shift with weekends
About the position
As a Bloomingdale's Credit Customer Care Specialist, your role involves providing a personalized and unique customer experience by addressing inquiries from Bloomingdale's customers through phone, chat, or email. You will take full responsibility for addressing credit-related questions, turning each inquiry into an opportunity to create a positive outcome. Experience Advocates thrive in a culture of ongoing learning and education, aiming to develop innovative solutions. Our commitment is rooted in a passion to excel with our customers by being accessible, informed, and consistently engaging.
Responsibilities
Offer an exceptional customer experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendly.
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Respond to customer inbound calls, chat, or email in an efficient and friendly manner, conveying empathy for customer friction points.
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Promote and communicate current sales and loyalty promotions.
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Perform thorough account investigations to address customer concerns or conflicts regarding credit reports, billing discrepancies, payments, account balances, and other credit-related issues, ensuring follow-up with customers as necessary.
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Precisely document and update customer data, communications, and case specifics within the agent desktop platforms.
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Adopt an entrepreneurial mindset and utilize empowerment to efficiently handle customer accommodations.
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Maintain regular, dependable attendance and punctuality.
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Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails.
Requirements
Minimum of one year experience in customer service or a related field, preferably in the credit services industry or luxury selling preferred.
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Strong communication skills, both written and verbal.
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Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
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Capability to approach business challenges and opportunities with creative, strategic, and technical thinking.
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Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.
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Adaptable and able to adjust quickly to changing customer expectations and needs.
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Ability to complete financial transactions accurately and proficiently.
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Strong organizational skills to manage multiple tasks with moving parts.
Nice-to-haves
Enjoy meeting people, learning about them, and sharing information.
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Empathic, patient, and professional while dealing with customers, especially in stressful situations.
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Flexible and able to use sound judgment in ambiguous situations.
Benefits
An inclusive, challenging, and refreshingly fun work environment.
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Competitive pay and benefits rooted in principles of equity.
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Performance incentives and annual merit review.
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Merchandise discounts.
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Health and Wellness Benefits across medical, dental, vision, and additional insurance.
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Retirement Savings Plan with 401k match opportunity.
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Employee Assistance Program (mental health counseling and legal/financial advice).
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Resources for continuous learning, career growth, and leadership development.
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Paid Time Off.
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Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.
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