Technical Account Manager(s) (Remote | DoD)

<div>Title: Technical Account Manager (Jr. / Mid. / Sr.)<br>Location: San Antonio, TX (Remote)<br>Clearance: Secret Eligible / Top Secret (SCI Eligible)<br><br>About this role:<br><ul><li>Rackner is seeking Technical Account Managers that will be primary tech advisors for both incoming customers and existing customers alike.</li><li>TAMs align customers with technical solutions within the Platform One portfolio and continue hands-on support throughout the full customer lifecycle.</li><li>Platform One is a DoD enterprise service capability intended to make the DoD DevSecOps initiative a reality by leveraging industry best practices, open-source software such as Kubernetes and containers, and commercial solutions to instantiate CI/CD pipelines at various classification levels.</li><li>Rackner is working with the Platform One program to support these initiatives and provide technical services and expertise for the program's success. </li></ul><br>We are seeking professionals with experience in:<br><ul><li>Technical sales and customer support.</li><li>Managing technical exploration documentation.</li><li>Platform One portfolio and services.</li><li>DevSecOps principles and practices.</li><li>Kubernetes and Docker containerization.</li><li>CRM technologies and Jira/Confluence for documentation and project management.</li></ul><br><br>What will make you successful:<br><br><ul><li>Maintain and support continuous customer support throughout the full customer lifecycle.</li><li>Provide technical expertise and guidance during lead qualification sales calls and technical fit evaluations.</li><li>Support customer onboarding and ensure accurate resource and solution stack provisioning.</li><li>Conduct monthly and quarterly health checks in coordination with customer Business Account Managers.</li><li>Provide technical guidance during annual renewal processes.</li></ul><br><br>Who We Are:<br><ul><li>Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector.</li><li>We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises.</li><li>Each of us enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to-end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation.</li><li>Our customers hail from a diverse, ever-growing list of industries.</li></ul><br>Benefits/Additional Info:<br><br>Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided . Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks &amp; events are offered as well!<br><ul><li>401K with 100% matching up to 6%</li><li>Highly competitive PTO</li><li>Great health insurance with large network of providers</li><li>Medical/Dental/Vision</li><li>Life Insurance, and short &amp; long term disability</li><li>Industry-Leading Weekly Pay Schedule</li><li>Home office &amp; equipment plan</li></ul><br><br>#Technicalaccountmanager #Platformone #airforce #techadvisor #customerservice #fullcustomerlifecycle #Kubernetes #docker #CRM #Cloud #CloudSecurity #Cybersecurity #DevSecOps #ITOperations #SiteReliabilityEngineer #SRE #SoftwareEngineer #SystemAdministrator</div>

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