Collections Representative - Remote
Job title: Collections Representative - Remote in Tulsa, OK at InteLogix
Company: InteLogix
Job description: Overview:InteLogix is seeking a B2B Collections Representative to join our organization, remote. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.Who we are:At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.What’s the role about?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
What’s in it for YOU?
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Flexibility to work remotely
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
- Early access to earned wages via PayActiv
- Access up to 50% of earned wages (capped at $500 per pay period)
- Salary Range: Up to $16.00/hour pay is determined by scope of responsibility within the role, your experience, location and other job related factors
Responsibilities:
- Manage assigned customer base through phone calls and email communication, ensure appropriate documentation
- Handle tax-related tasks, such as - sending forms to customers, uploading tax documents, and assisting customers with form corrections
- Prepare and distribute monthly aging reports for all customers
- Perform monthly offsets with Cost Assurance
- Compile legal packets for defaults and bankruptcies - send Demand letters via FedEx
- Investigate tax claims and conduct payment investigations for customers
- Facilitate balance transfer as needed
- Process bill media suppressions and address change requests from customers
- Reprint invoices upon request
- Collaborate with connectivity management to onboard customers into appropriate Portal
- Manage refunds after verifying no active accounts exist for transfers
- Input disconnects and followup until completed in provisioning and billing systems
- Utilize Microsoft Excel for various tasks
- Analyze large datasets, work with spreadsheets, and navigate multiple systems - continuous training will be provided throughout the duration of employment
Qualifications:What We Look for in a Candidate:
- Must be 18 years of age or older
- High School Diploma or equivalent required, BA degree preferred
- Call Center or Collections experience preferred
- Excellent communication, both written and oral
- Strong Excel skills required
- Ability to apply basic mathematical concepts
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Typing Assessment required
- Superb attendance, so you can be there when our customers need us
- Internet Speed of at least 10 MBPS download and 5 MBPS upload
- Speed Test results required - test yours now by clicking here:
- Dedicated workspace free from distractions
All job offers are contingent upon completion of a background check.
Expected salary: $16 per hour
Location: Tulsa, OK
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