Clinical Administrative Coordinator - National Remote

Job title: Clinical Administrative Coordinator - National Remote in Dallas, TX at UnitedHealth Group

Company: UnitedHealth Group

Job description: Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The role of the clinical administrative coordinator (CAC) is to provide a timely and positive experience for new patient inquiries and referrals while obtaining appropriate insurance information to match a patient to the most appropriate provider or service line within Optum Behavioral Care (OBC). The CAC will serve as a subject matter expert for all OBC assets and service lines in their region.The CAC position would be a remote position. In the event the CAC lives outside the assigned region, local time zone to the assigned region will be followed.This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm CST. It may be necessary, given the business need, to work occasional overtime.We offer 1-2 weeks of paid training. The hours during training will be 8am to 5pm CST, Monday - Friday. Training will be conducted virtually from your home.You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:

• Display strong proficiency in verification of mental health insurance benefits.
• Maintains excellent customer and provider service
• Demonstrates moderate work experience within own function.
• Apples knowledge /skills to activities that often vary from day to day.
• Requires little assistance with standard and non-standard requests.
• Solves routine problems on own.
• Works with supervisor to solve more complex problems.
• Some work is completed without established procedures.
• Basic tasks are completed without review by others.
• Supervision/guidance is required for higher level tasks.
• Respond to inbound inquiries (via live phone calls, pre-scheduled calls, webform inquires, chats, fax/electronic referrals) and provide insurance estimates or self-pay estimates to patients.
• Make outbound calls to follow up with patients regarding insurance eligibility.
• Gather all relevant demographic information and/or insurance/financial information from patients if required.
• Input all patient information into the designated tracking database or electronic health record (EHR).
• Takes ownership of inquiry, documenting and providing feedback to ensure patient is transferred to the appropriate parties for follow-up and/or resolution as needed.
• Handles high call and inquiry volumes.
• Display proficiency in utilizing a VoIP phone system.
• Data entry and maintenance of client records.
• Build rapport and trust with clients and colleagues.
• Follow departmental policies & procedures, workflow guidelines and escalation processes at all times.
• Ensure that all actions comply with relevant guidelines protecting personal and health information (e.g., HIPAA requirements).
• Related tasks as assigned by supervisor.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 5+ years of experience analyzing and solving customer problems.
• 3+ years of experience working with mental healthcare insurance verification.
• 1+ years of medical office experience.
• Experience with scheduling and/or electronic health records systems
• Proficiency with MS Word, Excel (create, edit documents) and Outlook.
• Familiarity with insurance companies and verification of insurance benefits
• Ability to set priorities, and maintain productivity with minimal supervision
• Ability to work shifts between local hours of 8:00am – 5:00pm central time.

Preferred Qualifications:

• 2+ years of customer service experience; experience in medical or behavioral health setting
• Experience with Salesforce, VoIP phone system
• Proficient in the Microsoft Office suite
• Bilingual is beneficial, not mandatory
• Ability to work remotely

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy tThe hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO

Expected salary: $16.88 - 33.22 per hour

Location: Dallas, TX

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