IT Administrator

Job title: IT Administrator in Chicago, IL at VIATechnik

Company: VIATechnik

Job description: This is an on-site role and will require five days a week working in the downtown Chicago office. US work authorization is required.About VIATechnik:VIATechnik is the global leader in Virtual Design and Construction. We have over 350 digital experts around the globe. The firm's services include Virtual Design & Construction (VDC), Building Information Modeling (BIM), Virtual & Augmented Reality, Digital Twins, and Enterprise Software Application Development.We work on some of the industry's largest and most interesting projects such as Apple's new headquarters, Virgin Hyperloop One, Chicago Transit Authority (CTA) modernization & expansions, Denver International Airport, Chicago O'Hare International Airport, Hudson Yards, the Atlanta Falcons Stadium, Chase Arena, the Tesla Gigafactory and many more. Our team is made up of leading VDC professionals, technologists, architects, and engineers who have a passion for solving problems and a thirst for learning. We are results-driven, creative solution finders and enjoy putting ourselves in our clients' shoes.The role:As our IT Administrator, you'll be the go-to tech expert on-site in Chicago, supporting our US and European offices by managing day-to-day IT operations and infrastructure. You'll handle everything from troubleshooting and maintaining hardware to ordering new equipment, managing inventory, and ensuring top-notch network and platform performance. You'll also help us prepare for and manage technology change, creating user-friendly resources, streamlining systems, and ensuring compliance with security standards like SOC 2. This is a hands-on role where your calm problem-solving, attention to detail, and curiosity for process improvement will make a big impact across the team. The successful candidate will let their passion for technology and problem-solving guide them to providing amazing technology experiences for employees.In this role you will:

• Interact with other help desk employees as well as other teams to assist in troubleshooting, identifying root causes, and providing technical support.


• Manage US and European IT infrastructure, including computers, printers, and network equipment.


• Execute technology successfully to minimize downtime and disruption.


• Get the organization ready for technology change through presentations, surveys, and email outreach.


• Order computers and equipment for our employees, while managing costs and inventory.


• Fix and maintain a variety of devices to ensure optimal performance.


• Evaluate and recommend necessary changes in performance tuning, infrastructure design, and monitoring.


• Create and manage an organized FAQ system for our employees to use.


• Manage our infrastructure to ensure the best-in-class security.


• Manage a variety of technology platforms from companies such as Microsoft and Autodesk.


• Optimize our infrastructure for speed, cost, and performance.


• Report to our finance team administratively and a Philippine IT manager functionally.

• 3-7 years of experience in an IT-related environment.


• Excellent interpersonal and conflict-management skills.


• A background working on UniFi network devices.


• Experience supporting and using Windows-based hardware.


• The curiosity to improve and streamline processes.


• A calm demeanor while working in stressful situations while keeping a sense of urgency to get projects completed quickly.


• Have worked in a SOC2 and/or ISO 27000 environment.

• Experience working with small firms in the IT world.


• A bachelor's degree in technology or computer science.


• A good understanding of Autodesk applications.

• The pay for this position is $80,000 – $85,000, and the role is eligible for bonuses. The actual salary offer may be different as we carefully consider a wide range of factors, including your skills, qualifications, location, and experience


• Health insurance with the choice of five plan options. We cover 70-95% of premiums for VIATechies and 65% of the premiums for dependents (depending on the plan chosen)


• Dental and vision insurance. We cover up to 75% of the monthly insurance premiums for VIATechies and up to 50% of the premiums for dependents (depending on the plans chosen)


• Open and flexible time off


• A 401(k) plan that is fully vested immediately


• Home office setup costs


• Paid holidays

Expected salary: $80000 - 85000 per year

Location: Chicago, IL

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