Director of Customer Success - PBM Remote - (Remote - US)
Job title: Director of Customer Success - PBM Remote - (Remote - US) in USA at Jobgether
Company: Jobgether
Job description: About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Director of Customer Success - PBM in the United States.We are looking for a strategic and experienced Director of Customer Success specializing in Pharmacy Benefit Management (PBM) to lead client engagement efforts across enterprise-level healthcare solutions. In this role, you’ll serve as the go-to subject matter expert, guiding sophisticated clients through the PBM landscape with insight and clarity. You’ll play a key role in supporting sales initiatives, designing impactful demos, contributing to RFPs, and aligning internal stakeholders to deliver best-in-class solutions. This is a cross-functional leadership position requiring deep PBM knowledge, strong communication skills, and a passion for improving healthcare outcomes through innovative technology.Accountabilities:
- Serve as the PBM subject matter expert during client meetings, workshops, and sales presentations
- Lead the development of customized demos and materials that clearly convey strategic value
- Support RFP responses and partner with marketing and sales enablement teams to align messaging
- Guide clients through technical evaluations, implementation processes, and optimization efforts
- Collaborate with internal teams to gather product feedback and ensure market relevance
- Conduct knowledge-sharing sessions to empower sales teams with critical insights and tools
- Monitor industry trends and apply insights to continuously refine PBM strategies and offerings
- Bachelor’s degree in healthcare, technology, or a related field; advanced degree preferred
- 7+ years of experience in PBM, healthcare IT, or a related domain, with a focus on client engagement
- Deep understanding of PBM operations, healthcare data standards (EDI, HL7, FHIR), and compliance needs
- Exceptional presentation, communication, and interpersonal skills for both technical and non-technical audiences
- Proven ability to translate complex technical solutions into actionable business outcomes
- Experience supporting enterprise sales, proposal development, and cross-functional collaboration
- Preferred: background as a licensed pharmacist and familiarity with interoperability frameworks
- Competitive base salary of $185,000/year
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement plan with company contribution
- Discretionary Time Off (DTO) policy for flexibility
- Access to a mission-driven, innovative team culture
- Opportunities for professional development and internal growth
- Fully remote work option within the United States
- Inclusive and supportive environment fostering work-life balance
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.Thank you for your interest!#LI-CL1
Expected salary: $185000 per year
Location: USA
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