Product Designer, Client Experience

Job title: Product Designer, Client Experience in Austin, TX at Realtor.com

Company: Realtor.com

Job description: Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.Are you a design expert? Are you looking to join a cross functional product team in creating world-class experiences that help people find and enjoy a home of their own? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Product Designer, Client Experience and help change the world of real estate, one home at a time.Product Designers play an integral role in the performance and operation of a high-functioning product team. This role is expected to partner with the Product Manager and Engineering Lead from start to finish, from initial research and understanding of user problems, through scoping and the creation of user flows, all the way to polished pixels, shipped to the hands of our 100 million unique consumers and real estate professionals.To be successful in this role, you will need to confidently work with a cross-functional team throughout the full product lifecycle with comfort in all interaction & visual design activities. We fully expect that you will have stronger skills in some areas than others (i.e., stronger visual chops than research prowess), and that you are thirsty to continue learning and improving your skills. You will join a supportive team of product designers, with senior design resources assigned as mentors to support, assist and collaborate, and to help you continue to hone and grow your craft.This role reports to the Sr. Manager of Product Design.What you'll do:

• Collaborate with a diverse group of stakeholders-including researchers, product leaders, engineers, product marketing, brand, and other designers-on complex problems


• Partner with your Product Manager to be the voice of the user, exploring multiple ideas while also knowing when to bring the work to an executable deliverable


• Quickly collaborate on solutions which materially improve the user experience across products for your team supports


• Lead most aspects of the design process from conception to completion, with the oversight and assistance of senior design leaders


• Articulate the value of design as well as the reasons for your design decisions clearly to design leaders, peers, and your product team


• Regularly seek out and receive design feedback with professionalism and patience


• Demonstrate improvements in your craft based on feedback received


• Flexible and willing attitude to temporarily help other product teams with design needs when the need arises


• Leverage our design system to ensure quality component and pattern usage in your product experiences


• Employ systems thinking to understand user needs, identify gaps for new design patterns, and develop solutions that scale


• Proactively set goals with your manager and pursue learning opportunities and areas of professional interest

How we work:We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.What you'll bring

• Bachelor's degree or equivalent and 5+ years relevant experience


• 5+ years working in design industry


• 1+ years of working in a product-led organization


• Portfolio which examples an ever-growing design point of view and which includes examples of interaction flows, prototyping, and high-fidelity work


• Familiar with user-centric processes and design thinking principles


• Experience working on with cross-disciplined teams


• Clear communication skills


• A systems approach to design problem solving


• Opinions informed by data and continuous learning, loosely held


• Exemplify a We, Not Me attitude

How We Reward:Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage


• Family forming benefits


• 13 Paid Holidays


• Flexible Time Off


• 8 hours of paid Volunteer Time off


• Immediate eligibility into Company 401(k) plan with 3.5% company match


• Tuition Reimbursement program for degreed and non-degreed programs


• 1:1 personalized Financial Planning Sessions


• Student Debt Retirement Savings Match program


• Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. People are our foundation-the core that drives us passionately forward. At Realtor.com®, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.

Expected salary:

Location: Austin, TX

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