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Customer Service Representative - State Farm Agent Team Member

Remote, USA Full-time Posted 2025-05-21

Job title: Customer Service Representative - State Farm Agent Team Member in Philadelphia, PA at State Farm


Company: State Farm


Job description: Benefits:


  • 401(k)

  • Bonus based on performance

  • Competitive salary

  • Dental insurance

  • Health insurance

  • Opportunity for advancement

  • Paid time off

  • Training & development

Now Hiring: Customer Service Representative – Service with a Sales Edge!Bilingual (English/Spanish) PreferredAre you bilingual in English and Spanish and passionate about providing excellent customer service—while also having a knack for sales? We’re looking for a dependable, motivated, and people-focused individual to join our team as a Customer Service Representative.This role combines the best of both worlds: supporting clients with their insurance needs while identifying opportunities to offer valuable products and services.What You'll Do:

  • Deliver exceptional service to both English- and Spanish-speaking clients

  • Respond to client inquiries, process policy updates, and ensure high levels of satisfaction

  • Identify client needs and offer appropriate insurance solutions

  • Support retention and growth through cross-selling and account reviews

  • Work collaboratively with the team to meet customer service and sales goals

What We’re Looking For:

  • Bilingual: Fluent in both English and Spanish (spoken and written)

  • Strong customer service and communication skills

  • Positive attitude, attention to detail, and a team-player mindset

  • Interest in sales and building client relationships

  • Must hold or be willing to obtain a state insurance license (licensing support is available)

  • Previous customer service or sales experience is a plus

What We Offer:

  • Full-time opportunity with training provided

  • Licensing support for the right candidate

  • Competitive pay with performance-based incentives

  • Supportive team environment with opportunities for growth

If you're ready to combine your love for helping people with the opportunity to grow in a service-oriented, sales-supportive role, we’d love to hear from you.This is a remote position.


Expected salary: $50000 - 70000 per year


Location: Philadelphia, PA


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